Mobility Service Desk Technician (Argentina)

at  Acuity Technologies

IS THIS FOR YOU?

• Are you a hard-working diligent person?
• Are you determined and persistent in making sure tasks are correct and complete?
• Do you like to support co-workers and clients?
• Are you interested in technology?
• Are you looking for an opportunity to make a real impact on an organization?
• Do you have help desk experience in IT or Mobility support?
  If this sounds like you, and if you have experience as a service desk technician, this position at Acuity allows you to be part of a dynamic team that is focused on the growth of the company.

POSITION SUMMARY

The Service Desk Technician is responsible for providing support to end-users by phone, email, and ticketing system.

Specific responsibilities include:

• Provide daily technical support for mobile phones and tablets
• Maintain contracted SLA’s while providing exceptional customer service
• Ability to work in multiple systems simultaneously
• Fielding inbound and outbound phone calls

• Independent problem solving

  Skills we’re looking for:

• Ability to pivot in a high stress environment

• High focus on attention to details and accurate information
• Professional written and spoken communication skills
• Pleasant professional demeanor and a strong work ethic

Requirements:

• Must be bilingual (English/Spanish)
• 1-year minimum experience working in a helpdesk environment for IT services (mobility experience a plus but not required)
• Familiar with or have worked in ticketing systems with SLA’s

• Provide daily technical support for mobile phones and tablets
• Maintain contracted SLA’s while providing exceptional customer service
• Ability to work in multiple systems simultaneously
• Fielding inbound and outbound phone calls
• Independent problem solvin