Mobility/Signalling Associate Network Technology Support

at  ATT

JOB DESCRIPTION:

Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it.
As an Associate Network Technology Support, you’ll be responsible for the requirements, testing, planning & implementation of new software, hardware & applications relative to new product delivery, systems architecture, process enhancements, infrastructure, and security.

As an Associate Network Technology Support you will have the following responsibilities:

• Technical troubleshooting to recover from the most complex network problems in real time to restore service.
• Identification of root cause, resolution, workarounds, testing & implementation of vendor / IT fixes or design changes.
• Work closely with business partners to identify and quantify business issues associated with specific projects, develop, and implement business strategy, and assist in setting strategic technical direction in support of customer facing organisations.
• Review and approve proposed technical systems design to be sure business requirements are met.
• Provide technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service.
• Identification of root cause, resolution, workarounds, testing & implementation of vendor / IT fixes or design changes.
• May be required to work as part of a 24/7 staff to deliver network technical support to address escalations.

REQUIRED QUALIFICATIONS:

• 2+ years of related experience with ticket management, break/fix & tier 2 troubleshooting
• Ideal experience with Telco signalling, mobility
• Degree in Engineering, Computer Science or related technical field.
• CISCO and CCNA Certifications
• Experience with OSI Layer 3
• Project Management Certifications
• Software testing
• Technical writing
  Working location: AT&T Brno office, 3 days per week
  Working time: morning shift during training period (min 6-months), after training 3-shifts on rotation, based on business needs

• Technical troubleshooting to recover from the most complex network problems in real time to restore service.
• Identification of root cause, resolution, workarounds, testing & implementation of vendor / IT fixes or design changes.
• Work closely with business partners to identify and quantify business issues associated with specific projects, develop, and implement business strategy, and assist in setting strategic technical direction in support of customer facing organisations.
• Review and approve proposed technical systems design to be sure business requirements are met.
• Provide technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service.
• Identification of root cause, resolution, workarounds, testing & implementation of vendor / IT fixes or design changes.
• May be required to work as part of a 24/7 staff to deliver network technical support to address escalations