MOJ Senior Customer Service Coordinator

at  thebigword

THE PERFECT MATCH: YOUR SKILLS & TALENTS

• Extensive expertise in interpreting operations, mastering the field.
• Proactive and adaptable, thriving in change-driven environments.
• Tech-savvy with a knack for leveraging technology for operational excellence.
• Engaging communicator adept at connecting with diverse stakeholders.
• Exceptional organisational skills for streamlined task prioritisation.
• Empowering leader fostering team collaboration and morale.
• Effective liaison between internal and external departments.
• Proactive project initiator, ready for added responsibilities.

THE ROLE UNVEILED

We’re the force behind over 10,000 face-to-face bookings and 140,000 phone interpreting calls each month! Our cutting-edge tech automates 70% of face-to-face bookings, connecting clients to interpreters in under 60 seconds.
Join us in bridging language barriers, ensuring clients and skilled linguists are perfectly matched. Our mission? Making everyday situations less daunting for those where English isn’t their first language. We work 24/7, offering flexible shifts to suit diverse needs, ensuring we’re there when our clients need us most.

YOUR ROLE IN ACTION

As part of our vibrant team, you’ll be at the forefront of breaking down language barriers. Your mission? Matching client needs with our skilled linguists, ensuring seamless communication and support. Join us in making a real difference, working flexibly around-the-clock to meet our clients’ diverse needs.

• Lead team operations in absence of Team Manager, ensuring seamless functioning.
• Drive KPI achievement, collaborating closely with the Team Manager.
• Train and ensure competence of new team members in Interpreting Operations.
• Escalate issues promptly to ensure efficient problem resolution.
• Foster clear communication channels among departments and team members.
• Prioritise and manage bookings, emphasising urgency when required.
• Demonstrate subject matter expertise, setting high standards within the team.
• Conduct rigorous performance checks, offering valuable feedback to management.
• Innovate processes and coach team members for continual improvement.
• Mentor and support Coordinators in adapting to new procedures.
• Assist in maintaining quality standards, providing guidance where necessary.
• Act as a mentor, offering guidance and assistance to team members.
• Collaborate with management, aiding in performance reviews and discussions.