Mortgage Administrator

at  Manulife

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.
Primarily responsible for the administering of routine residential mortgage portfolio from new loan inception to instructions to notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization.

REQUIRED QUALIFICATIONS:

• General knowledge of residential mortgage business and mortgage underwriting practices.
• Knowledge of mortgage-related provincial legislation
• Sound knowledge of MS Office programs, such as Word and Excel

PREFERRED QUALIFICATIONS:

• Previous Banking experience is an asset
• Excellent customer service skills Strong interpersonal skills
• Excellent written and oral communication skills
• Proven organization and time management skills
• Strong attention to detail Ability to work in a high-volume, fast-paced environment
• Ability to understand and correctly interpret legal mortgage documents
• Strong Team player
• Willing to work flexible hours during peak season.

• Set up and administer new mortgage business, including processing related financial transactions, while following bank policies and standards for required information and documentation.
• Address routine queries and promptly respond to and resolve inquiries from internal partners, providing excellent customer service and maintaining collaborative relationships with internal departments.
• Apply strong decision-making and problem-solving skills to influence decisions and maintain accountability for workload and responsiveness, ensuring expectations and standards are met or surpassed in a timely manner.
• Contribute to the team by supporting urgent deadlines, handling unexpected increased volumes, and liaising with the Mortgage Origination and Sales Teams.
• Identify continuous improvement opportunities, share ideas for enhancements and efficiencies, and assist with their implementation.
• Ensure the client experience is a priority.