Mortgage Advisor Support

at  Evolution Money

Manchester, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate17 Oct, 2024GBP 25000 Annual18 Jul, 2024N/AGood communication skillsNoNo
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Description:

ABOUT US:

Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.

Responsibilities:

THE ROLE:

If you’re ready to kick start your career in Financial Services, our Mortgage Advisor Support role could be ideal for you. With excellent opportunities to progress to Mortgage Advice, training provided and support to gain the Certificate in Mortgage Advice and Practice (CeMAP qualification), we believe it’s a great place to begin your journey.
As a Mortgage Advisor Support in our friendly, specialist, Contact Centre you’ll be responsible for really getting to know prospective customers. You’ll use your natural curiosity to gain a thorough understanding of their financial situation. Your listening skills and empathy will help you understand their needs and aspirations.
Making and receiving calls through our dialler system, you’ll set our customers on the path to identifying the financial product that’s suitable for them.

RESPONSIBILITIES INCLUDE:

  • Delivery of qualified leads to our lending team.
  • Pre-qualifying warm leads. Taking the customer thorough a fact find to ensure their circumstances meet our lending criteria and our product meets their needs.
  • Once eligibility is established, arranging appointments with one of our accredited Mortgage Advisors, using effective diary management to maximise prospect contacts.
  • Providing excellent customer service via telephone and email.
  • Working closely with the wider lending Team to Support our team of Mortgage Advisors in obtaining customer documentation and completion of other tasks required to ensure the completion of successful loan applications.
  • Ensuring ownership of personal performance in line with business objectives, tracking and managing KPI’s.
  • Ensuring all activities take place in accordance with our company value and customer charter, Data Protection principles, Treating Customer Fairly principles and Compliance.

THIS ROLE IS FOR YOU IF YOU HAVE:

  • A minimum of 12 months experience in phone-based sales role, for example Lead Generation, ideally within Financial Services.
  • Strong Communication and Customer Service Skills
  • The desire to progress to the qualified Mortgage Advisor role. Opportunities for progression, including support to gain profession CeMAP qualification will be provided.
  • A self-assured and approachable manner
  • Driven, and self-motivated with the will to succeed.
  • Excellent PC skills including Microsoft Office applications.
  • Strong team player with a positive attitude


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Financial Services

Accounts / Finance / Tax / CS / Audit

Finance

Graduate

Proficient

1

Manchester, United Kingdom