Mortgage Assistance Point Specialist

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status. Facilitates borrowers’ assistance programs by helping them understand options available to them. Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions. Acquires additional information and documentation needed from borrowers for retention and disposition options. Studies and abides by all regulatory and compliance requirements.
This is a Monday to Friday position, from 11 a.m. to 8 p.m. CST, with a rotating Saturday schedule from 8 a.m. to 2 p.m. CST occurring once per month.

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in clerical or administrative activities

Preferred Skills/Experience

• Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision
• Ability to research and manage multiple projects and deadlines simultaneously
• Proficient PC skills, particularly word processing, spreadsheet and data base software
• Effective verbal and written communication skills
• Ability to acclimate to an ever changing environment

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la