Mortgage Customer Account Payment Administrator

at  Pure Retirement

KEY OUTPUTS

• Responsible for checking company accounts to identify payments
• Apply any full redemption funds, partial repayments and action account closures as required
• Apply partial repayments and apply to customer accounts as required
• General maintenance of customer accounts
• Processing standing order, direct debit, cheque and card payments, dealing with any exceptions
• Handling customer payment queries via the telephone, email and post
• Informing customer and third parties when payments applied
• Managing refund requests
• Maintain and update internal payment log
• Producing payment confirmation letters for customers and third parties
• Taking customer valuation and arrangement fees over the telephone
• Submit requests to Land Registry to have charges removed on fully redeemed accounts
• Chasing and completing documents for Scottish & Irish Land Registry charges
• Ad-hoc letters e.g. refunds, incorrect account references, returned payments, confirmation of bank details.
• Assisting in resolving stakeholder payment queries
• Report any payment concerns to the Team Manager
• Contribute to the development of Company’s TCF policy and T&C regime.
• Other ad hoc administrative duties as required. To ensure that all client payment data is complete and up to date
• Adhere to all anti-money laundering, data protection and other regulatory requirements
  This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.