Mortgage Intermediary Development Manager

at  Coventry Building Society

About the role
Our Mortgage Intermediary telephone department have the opportunity to join their leadership team. This is an up to 12 month secondment.
This role plays a key part in our success by leading a team of telephone/web chat business development advisors who’s business-to-business (B2B) service is recognised as being the best in the industry. Being passionate about coaching a team to develop the skills and knowledge that underpins our market reputation for providing fast, accurate, professional and friendly mortgage business development support will be key.

The role also includes being responsible for:

• Ensuring the highest level of service to Intermediaries / Brokers through the achievement of all service and quality measures.
• Developing the telephone teams mortgage market knowledge and commercial awareness
• Creating an inclusive environment where staff are developed, supported and coached to achieve their personal goals
• Being an influential communicator at peer, stakeholder and B2B level
• Having an expert level of lending policy knowledge, product rules and commercial awareness, in order to make decisions in a fast paced environment.
• Develop a detailed understanding of the whole mortgage process from marketing to underwriting procedures

About you
To be successful you’ll be a proven and influential communicator at management level or above, with a passion to develop, coach, and lead others.
You’ll already have recent leadership experience in financial services and having a strong understanding of mortgage policies, products and procedures and a broker / intermediary background, would be advantageous. Experience of coaching and developing others with evidence of delivering results and high standards will also be required.
This is a B2B telephony operation where relationship development and commercial awareness is at the heart of what we do and you’ll be able to demonstrate where your experience in this has made a difference.
About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.

• Ensuring the highest level of service to Intermediaries / Brokers through the achievement of all service and quality measures.
• Developing the telephone teams mortgage market knowledge and commercial awareness
• Creating an inclusive environment where staff are developed, supported and coached to achieve their personal goals
• Being an influential communicator at peer, stakeholder and B2B level
• Having an expert level of lending policy knowledge, product rules and commercial awareness, in order to make decisions in a fast paced environment.
• Develop a detailed understanding of the whole mortgage process from marketing to underwriting procedure