Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Mortgage Servicing Specialist. Could it be you?
Mortgage Administration is the management of mortgages after they have closed at a law firm until they discharge. We are responsible for three specific areas to service the mortgage while supporting our front-facing client servicing team! Our Administration Department consists of three teams; Discharges, Insurance & Property Taxes. Each of our team members are Mortgage Servicing Specialists, who are primarily on one of the three above teams with opportunities to cross train.
You will be responsible for maintaining our prompt and efficient turnaround times with ensuring that law firms have received their requested discharge statements, borrower’s property tax accounts are in good standing and work with insurers to ensure that homeowners policies are in good standing.
Need more details? Keep reading…

• Being responsible for maintaining key relationships and providing best in class service to all 3rd parties, investors, brokers and partners.
• Ensuring remittances are posted promptly and liaise with third party servicing companies to reconcile all out of order loan payments.
• Accurately creating discharge statements and sending the statements to law firms.
• Being responsible for reviewing System Service Packs, testing and assessing new enhancements.
• Performing Cash Management (bank reconciliations, wire transfers, cash balances, etc.) and liaising with Finance and Treasury to ensure general ledger transactions are accurate for all serviced loans.
• Posting Payout proceeds.
• Being responsible for preparing and producing information statements.
• Processing manual payments as required.
• Creating case communication with our Service Layer until cases are resolved.
• Ensuring our Borrower paid tax accounts are in good standing
• Providing backup support for timely remittance of interim, final and supplemental tax installments to all municipalities.
• Reviewing mortgage tax accounts, ensuring sufficient funds are available and action as necessary.
• Notifying Municipalities of our interest in the subject property.
• Working with Insurers to obtain up to date insurance policies upon cancelation and expiration notification.
• Reporting on loans with lapsed insurance policies.
• Being responsible for the production and distribution of the commercial annual review and maturity reports, together with related correspondence letters.
• Being responsible for maintaining and the organization of all electronic mortgage files.
• Ensuring accurate record keeping – both electronic and paper based and ensuring that all records are stored and retained to meet Company requirements.
• Identifying continuous improvement opportunities.
• Assisting with the ongoing maintenance and updating of related procedures.
• Following AML procedures on all files with an emphasis on “Know Your Client” rules.
• Proactively identifying actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage.
• Conducting appropriate inquiries and investigations in relation to any such situation and ensuring that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
• Adhering to compliance and operational risk controls in accordance with company’s policies and procedures.

So are YOU our next Mortgage Servicing Specialist? You are if you…

• Have competed Post-Secondary Education.
• Have minimum of 1 years of related experience.
• Demonstrate effective organizational and time management skills.
• Demonstrate good interpersonal and relationship building skills.
• Have solid written and verbal business communication skills.
• Have strong analytical skills.
• Are detail oriented with an acute attention to accuracy.
• Are capable of handling multiple tasks and meeting stringent deadlines.
• Are tactful, diplomatic and politely persistent.
• Are results oriented.
• Are self-motivated, confident and capable of working both independently and in a team environment.
• Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
• Establish and build on healthy working relationships with your team and peers.
• Work well in a dynamic and fast-paced environment with the ability to navigate through organizational change.

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs