Mortgage Servicing Team Leader

at  Skipton Building Society

Hours:
Monday - Friday 9-5 but will consider flexible working patterns
Salary:
£31,026 Per Annum
Closing Date:
Fri, 5 Apr 2024
This role is an exciting opportunity to join the Mortgage Servicing team within Homes Operations as the Mortgage Servicing Team Leader. In this role, you will lead a team dedicated to continually improving the processes we follow to service our mortgage customers, thereby improving both the customer journey and the colleague experience
We are looking for an individual who can lead, develop, inspire and above all motivate their team to be a high-performing one with the customer at the forefront of their thinking.
Who Are We?
Not just another building society. Not just another job.
We’re the fourth biggest building society in the UK and what makes us a bit different is that we’re a mutual organisation. We don’t have shareholders; we’re owned by our members.
Our colleagues say Skipton’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future.
You will be joining the Mortgage Servicing team and will also be a part of the overall Homes Operations leadership team. Within Mortgage Servicing you will work with one other leader and lead a team of up to 13 colleagues. You will be responsible for the day to day running of the Mortgage Servicing teams, ensuring all customer requests and processes are completed to a high standard, service levels are met, and to help our colleagues delivery a high standard of quality.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Matching employer pension contribution (up to 10% per annum)
• A commitment to training and development
• Private medical insurance for all our colleagues
• 3 paid volunteering days per annum
• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

• Inspiring and engaging colleagues through role-modelling our values and behaviours
• Lead, develop and deliver the departmental business plan and cascade this to your team as well as monitoring colleague engagement levels
• Challenging existing ways of working, looking to improve existing processes with a focus on automation opportunities
• Focus on delivering high quality customer journeys through efficient processing and emphasis on high quality work
• Instill a culture of quality and ownership; we want you to ensure your team fully understands what is expected of them and have their own objectives to work towards whilst being supported with any access to learning and development

Overall, we are looking for someone who wants to help others thrive and achieve their career aspirations whilst working within the Societies principles and values as well as being an ambassador for the department.

What Do We Need From You?

• A strong team ethic
• Be pro-active in your approach and look to challenge existing ways of working
• Expansive in your thinking and not be afraid to suggest new ways of doing things
• Empathetic and supportive, with a real passion for developing people
• Role model our values and behaviour whilst ensuring our customers are at the forefront of everything we do
• Experience and knowledge of working/leading in an operations department

• Inspiring and engaging colleagues through role-modelling our values and behaviours
• Lead, develop and deliver the departmental business plan and cascade this to your team as well as monitoring colleague engagement levels
• Challenging existing ways of working, looking to improve existing processes with a focus on automation opportunities
• Focus on delivering high quality customer journeys through efficient processing and emphasis on high quality work
• Instill a culture of quality and ownership; we want you to ensure your team fully understands what is expected of them and have their own objectives to work towards whilst being supported with any access to learning and developmen