Motor Assessor QLD/VIC/NSW

at  Auto General Insurance

ABOUT US

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.
We have a culture of high performance with high integrity which underpins our values and the way we interact with our customers, the community and each other.
We are a multi-award winning company and one of Australia’s fastest-growing insurance companies that offers a competitive salary, on-going training and development for you to achieve true work variety and your career aspirations. As an example, we have career pathways & regularly promote our Motor Assessors into leadership or training roles here at A&G.

WHAT EXPERIENCE YOU’LL BRING

• Industry trade qualified
• Experience and current knowledge of the motor body repair industry
• Passionate about delivering a high standard of customer service
• Sound level of computer literacy
• Ability to work independently and as part of a teamValid Driver’s License

OUR PERKS

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Role variety – We have a range of varying assessment types across different product offerings from pre-repair assessments to post repair quality audits. Our goal is for our Assessors to be multiskilled and manage a variety of skillsets that provides you stimulation of job variety.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses so you have opportunities to achieve your career aspirations as our business grows..
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Employee Assistance Program – We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families
• iCar – We invest in our Assessors in continuous learning of the ever changing repair industry and methods of repair. The iCar program provides post qualification skills enhancement, education and training to keep Assessors
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

ABOUT THE ROLE’S

Are you a trade-qualified Panel Beater or Spray Painter looking to step away from the tools? Or a current Motor Assessor seeking a change of scenery and the chance to expand your skills and experience?
If so, Auto & General has a great opportunity for you!
Auto & General currently has multiple exciting Motor Assessing opportunities available across our assessment centres in Victoria, Queensland and NSW. More specifically, we have Centres located in Enoggera, Underwood, or Eagle Farm (QLD), Mulgrave, Sunshine, Northcote, or Altona (VIC), Moorebank or Lidcombe (NSW).
We’re looking for dedicated professionals who are passionate about the automotive industry and committed to delivering exceptional service.
As a Motor Assessor at Auto & General, your responsibilities will include but not be limited to accurately assessing vehicle damage to determine cost-effective and safe repairs, ensuring the best outcome for the customer while balancing the needs of the business.

YOUR ROLE WILL INCLUDE BUT NOT BE LIMITED TO THE FOLLOWING:

• Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
• Conduct Post Repair Inspection to ensure repair quality
• Multi-channel assessing responsibility.
• Provide excellent service to our customers both on the phone and in person.
• Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
• Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer’s own repairers.
• Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
• Working as part of a state team of assessors to problem solve customer’s repair issues.Providing excellent key to key customer repair times to increase customer advocacy.