Motor Claims Desktop Engineer

at  Marshmallow

ABOUT MARSHMALLOW

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.
We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

We’re looking for someone to join our team as a Qualified Motor Engineer; responsible for engineering our vehicle damage claims on a desktop basis. You will use your skills and expertise to negotiate and manage our insurance vehicle damage claims to assist in achieving the best commercial outcomes for Marshmallow customers.

• Negotiating settlement of motor vehicles damage claims and liaising with customers directly
• Providing technical guidance to the claims teams in accordance with agreed service levels and on occasions other areas within the business.
• Supporting the claims team, offering solutions and making decisions in any aspects relating to the Accidental Damage /Third Party engineering element of a claim
• Actively and robustly assist the Company defend against excessive and irregular Credit Hire outlay requests presented to us by CHOs.
• Communicating effectively and appropriately with repairers and customers/third parties
• Making and communicating decisions when managing repairs, total losses, valuation disputes, cases involving unrelated damage, complaints and applying policy conditions/limits.
• Identifying fraudulent activity through investigative practice and liaison with claims colleagues, to correctly identify and advise on vehicle modifications which are non-standard to original equipment
• Ensuring compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Keeping up to date with the internal process and external market and legislative changes.