Motor Claims Handler

at  Aon Corporation

WHAT THE DAY WILL LOOK LIKE

Aon Risk Solutions is currently looking for a Motor Claims Handler to join our Claims Management Division, managing motor claims for multinational and corporate clients. Reporting to the Claims Team Leader and part of a team of thirteen professionals, you will be responsible for managing motor claims for clients that have Self Insured Programmes and effectively handle a portfolio of predominantly motor third party and some personal injury claims.

Main responsibilities will include:

• Full ‘cradle to grave’ motor claims management on behalf of Self Insured Clients
• Primarily managing third party motor property damage claims together with some personal injury claims
• Contain claim costs by implementing agreed processes and deploying all supplied resources effectively (e.g. motor assessors, approved repairers, solicitors etc)
• Development of relationships with key clients
• Working with a Claims Administrator to ensure timely response on all new instructions
• Effective use and experience of using a Diary system to ensure cases are progressed and closed out effectively and efficiently
• Interaction with claim executives / claims team leader on management of client reports / statistics and any policy issues arising
• Maintain the required standard of all claims systems and files
• Comply with all management audit requirements
• Carrying out departmental administrative activities as required
• Willingness to take other duties that may arise and are deemed appropriate by Aon Management.

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

The ideal Motor Claims Handler should have:

• Relevant motor claims handling experience
• APA/CIP or ‘Accredited’ under the Minimum Competency Requirements, and provide evidence of CPD returns with progress towards qualification, it’s a huge advantage
• We also welcome applicants working towards qualifications to become an accredited
• Ability to prioritise workload and deliver on objectives
• Have a strong customer focus and a keen eye for detail
• Team player and the ability to work on own initiative
• Strong analytical skills, with an ability to prioritise effectively and execute within deadlines
• Excellent IT skills (fully proficient in Microsoft applications ie Word, excel, powerpoint)
• Strong planning and organisational skills
• Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities
• Excellent written and verbal communication skills

• Full ‘cradle to grave’ motor claims management on behalf of Self Insured Clients
• Primarily managing third party motor property damage claims together with some personal injury claims
• Contain claim costs by implementing agreed processes and deploying all supplied resources effectively (e.g. motor assessors, approved repairers, solicitors etc)
• Development of relationships with key clients
• Working with a Claims Administrator to ensure timely response on all new instructions
• Effective use and experience of using a Diary system to ensure cases are progressed and closed out effectively and efficiently
• Interaction with claim executives / claims team leader on management of client reports / statistics and any policy issues arising
• Maintain the required standard of all claims systems and files
• Comply with all management audit requirements
• Carrying out departmental administrative activities as required
• Willingness to take other duties that may arise and are deemed appropriate by Aon Management