Motor Claims Officer

at  RAA

• Full Time permanent role based at Mile End with opportunity to WFH
• Join a high performing team with a fun, inclusive and supportive culture
• Showcase your Claims experience in Motor Claims
  A fabulous opportunity has become available for an experienced Claims Officer to handle the management of general insurance motor claims.

This exciting role will involve you providing an exceptional level of member service by responding to all internal and external customers regarding their insurance claims queries. As well as processing claims within the RAA Insurance claims area, within established guidelines, efficiently and professionally, in order to achieve a fair and equitable settlement. In addition, you will:

• Provide outstanding service to our Members
• Interpret and apply policy conditions to settle claims
• Liaise with stakeholders such as Assessors, Loss Adjusters, Investigators and Solicitors
• Process claims and associated administration
• Able to achieve set KPI’s and quality targets consistently

ABOUT US

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We’re also one of the state’s largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

This exciting role will involve you providing an exceptional level of member service by responding to all internal and external customers regarding their insurance claims queries. As well as processing claims within the RAA Insurance claims area, within established guidelines, efficiently and professionally, in order to achieve a fair and equitable settlement. In addition, you will:

• Provide outstanding service to our Members
• Interpret and apply policy conditions to settle claims
• Liaise with stakeholders such as Assessors, Loss Adjusters, Investigators and Solicitors
• Process claims and associated administration
• Able to achieve set KPI’s and quality targets consistentl

At RAA we hire on cultural fit first and technical fit second! However, to be successful in the role you will need to have:

• Motor or similar general insurance claims experience is preferred
• Excellent critical thinking skills with the ability to apply learnings across different scenarios
• Outstanding attention to detail and excellent verbal and written communication skills
• The empathy to deal with customers who have suffered a loss
• A positive can-do attitude and team ethos
• Intermediate PC skills, and experience with Insurance based systems