Motorcycle Technician

at  Fowlers of Bristol Ltd

MOTORCYCLE TECHNICIAN

Fowlers Motorcycles, one of the largest multi-franchise motorcycle retailers in the UK, is seeking to appoint an experienced and energetic individual to join our Service Department.

SKILLS & QUALIFICATIONS:

✓ Fully qualified technician to City & Guilds, NVQ level 3 or equivalent with a minimum of 2 years’ experience
✓ As a minimum, you will have successfully completed the full training offered by at least one manufacturer
✓ You must be familiar with current manufacturers’ computerized diagnostic equipment to ensure that diagnostics, testing, and repairs are thorough and completed to the highest quality
✓ You must be an effective communicator with a working knowledge of the English language, both written and verbal, as you will be required to discuss technical details with customers courteously, simply, and clearly
✓ You will have the ambition to achieve the status of a manufacturer-recognized Master Technician
✓ You must have the desire and ability to give best-in-class customer service
✓ Flexible, self-motivated, and happy to work in a team environment
✓ Your driver’s licence must be current and clean, preferably including the motorcycle category

THE ROLE:

To provide our customers with an exceptional standard of vehicle servicing and repair of new and used motorcycles by using the latest diagnostic investigation technology and techniques to identify issues. Repairs and servicing must be completed efficiently and accurately within the times allotted while keeping to the required manufacturer and company standards.

DUTIES:

✓ To test vehicles and diagnose faults on numerous makes and models of motorcycles and scooters and communicate issues to the Service Manager/Workshop Controller/Service Advisors as needed; conduct any additional repair work as advised and/or approved by your line manager
✓ Use manufacturer diagnostic equipment to ensure diagnostics, testing, and repairs are thorough and to the highest quality
✓ Service and repair vehicles or components using the necessary equipment and tools in a proper and safe manner while maintaining company and industry standards and adhering to time constraints
✓ Replace parts and components and keep detailed, organized records of all repair work carried out to each vehicle; complete written reports in a precise and legible manner
✓ Maintain a working knowledge of a variety of different makes and models and ensure your knowledge is continuously enhanced and improved
✓ Communicate with line manager and Parts Coordinator about parts required and ordered and the timeliness of order completion
✓ As required, carry out an EVHC (electronic vehicle health check) on each machine prior to commencing servicing work and ensure the customer receives a video showing their bike and what you are doing within the service; flag up any other work that may need to be carried out, either immediately or in the near future.
✓ To work in a thorough and professional manner with an awareness of the need for the highest quality customer service