MPM-Property Manager-(Outsource)

at  ADIB Abu Dhabi Islamic Bank

JOB DESCRIPTION

Role : Property Manager
Location: Abu Dhabi

PREVIOUS EXPERIENCE REQUIRED (IF ANY)

• Over 2 years work experience in property management functions. - For Consultant
• Over 5 years work experience in property management functions. - For Manager
  Job ID 300002017265292

ROLE PURPOSE:

• Responsible for managing the day-to-day operations of any managed portfolio
• To establish and manage all processes and functions relating to Property Management Operations, supporting the key business of the company.
• To evaluate and implement improvements to the internal processes to achieve satisfaction of customers and to improve efficiency and control.
• To support and guide the team of Property Operations to ensure team functions are performed in compliance to the standard operating procedures and to the expectation of MPM business channels.
• Maintain and update the system with current and actual data.
• Maintaining the Tenant and property information in the Oracle databases up to date.Key Accountabilities of the role
• Responsible of managing assigned portfolio of all property management process and proceduResponsible of managing assigned portfolio of all property management process and procedures.
• Support the automation initiatives within the company and implement improvements to the workflows to gain further efficiency and controls.
• Working and following approved SOPs, ensuring compliance to established KPI’s.Manage Property Operations tasks of the routine assignments i.e., Issuance Renewal leases;
• up with renewals, Termination of Leases, attending customers’ requests, providing info to the customers etc.
• Monitor and manage Government leases renewals and payments
• Attending to and solving issues relating to customers referred by Customer Service Officers in order to provide a satisfactory service to customers on an ongoing basis.
• Communicate with the Management and provide recommendation to improve the processes and get effective tools, which will improve the customer service/satisfaction.
• Ensure timely reporting of management information
• Ensure regular daily transactions of customer service counters are completed and required supporting documents/approval are obtained.
• Support the property Relationship Manager in managing the functions of the division and assist in special tasks as and when required by management.
• Carry out portfolio site inspection according to the annual planner and submit the require report and save it in the agreed folder, adhere to SOP.
• Send upcoming properties to the leasing team (as soon receiving non-renewal notice)
• Tenant retention - convince tenant to renew the same unit with the new target rent.
• Meet the tenants as requested \ required and solve their issues professionally.
• Maintain department files and records electronically.
• Escalate serious issue, potential risk or case can’t solve it based on SOPs to the line manager and senior management within 10 working days
• The employee must cover MPM from any financial losses or damage to the company reputation.
• The employee must do regular presentation about his\her portfolio to the line manager, senior management and as requested.
• Close any issue, cases, task force and audit points within target date.
• Maintain archiving system, ensure accurate and timely storage and file management.
• Respond to inquiries and requests pertaining to the managed property.
• Complete and submit reports, forms and other paperwork as required.
• Ensure compliance with applicable laws, rules and regulations.
• Perform other related duties as assigned.
• Achieve the goals \ KPIs of the performance.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• Diploma certificate in business, technical or information technology discipline
• Extensive knowledge of property management, Experience in Property Management applications, ability to handle special tasks
• Real Estate Industry background and experience essential.