MRO Planning Manager

at  KF Aerospace

We’re all about the craft.
KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to over 1,100 strong, highly skilled individuals. Our passion for our craft fuels every project we touch.

REQUIREMENTS

• Minimum 5 years in a planning and estimating function in aircraft heavy maintenance
• Licensed Aircraft Maintenance Engineer with min. 15 years’ experience preferred
• A strong understanding of manhours vs skill set (workforce composition)
• Proven leadership skills
• A strong understanding of operational processes and procedures
• Proven project management skills, with the ability to identify any potential delays and high-risk areas to projects
• Excellent organizational and planning skills
• Excellent prioritizing and multitasking skills
• Excellent research and problem-solving skills
• Excellent interpersonal and communication skills
• In-depth knowledge of all Maintenance Manuals, AD’s, and SB’s
• In-depth knowledge of Aircraft Technical Documents and Parts
• Proficient use of Lawson M3, My Boeing Fleet and Microsoft Office Suite
• Ability to work under pressure while maintaining a high degree of accuracy and detail
• Flexible and adaptable

Planning / Estimating oversight

• Receives all customer requests for services
• Logs all customer requests for services & assigns QE numbers for tracking.
• Works with customers & contract leads to gain a complete understanding of all project requirements
• Engages stakeholders and leads the process to determine ‘go or no go’ based on the bid strategy, approval authority, profit, risk, fishing bid, future work, T&M versus fixed bid, risk for buffer, specific billing requirements, specific procedures, audit calculations, etc.
• Assigns projects to MRO Planner / Estimator based on capacity and experience with specific project
• Reviews estimates produced by Estimators and priced by MRO Contracts Coordinator to ensure details, accuracy, span & assumptions are acceptable and price is developed accordingly.
• Validates sizing sheets, NR ratios and summary pages
• Acts as a communication link between customer and internal stakeholders
• Identifies and communicates any potential issues to schedules for resolution
• Sets priorities for Pre-planning projects and ensures accomplishment of tasks
• Ensures accurate and timely package handover to applicable Hangar team
• Supports communication and sharing of work packages & data between BD & internal departments

Customer Relations Management

• Acts as the focal point for all maintenance customer requirements
• Ensures continuity and timely customer service
• Acts as a communication link between customer and internal stakeholders
• Attends stakeholder review meetings as required
• Develops a network of customers for the pursuit of future work
• Maintains relationships with customers to generate industry intelligence and inform KF pursuit strategies

Maintenance schedule

• Responsible for the master third party maintenance schedule
• Maintains the Capacity Planning schedule and works with stakeholders on availability of maintenance slots, hangar space, manpower and other resources as required
• Ensures efficient hangar loading, taking into consideration ground time, labour capacity, tooling, and other required services

People Management

• Manages and controls human resources required to execute work
• Responsible to ensure employee development and provides feedback and mentorship
• Provides daily trouble shooting / problem solving
• Completes Performance Management processes and related pay increases
• Manages timekeeping, including monitoring vacation requests and attendance, addressing when required

Continuous Improvement

• Develops data analysis tools to improve system efficiency
• Manages the planning database and ensures frequent and timely updates
• Builds and maintains template for common project planning tool
• Standardizes and maintains the bidding process
• Communicates and presents customer feedback internally
• Develops a collaborative environment with Maintenance Operations to improve the customer experience
• Contributes to post-RFP submission reviews to improve process for future inputs
• Improves future quotes

Other

• Assists Senior Manager Business Development and Director of Business Development with any other duties or projects as applicable
• Maintains Customer support and communication throughout projects