MS Engineer (L3)

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

WORKING AT NTT

We are looking for a MS Engineer (L3) to join our team in Wellington.
You have sound technical knowledge of software, scripting languages to resolve complex packaging and installation issues while maintaining NTT’s packaging standard.

KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Attention to details.
• Ability to communicate/collaborate effectively with other IT Professionals, application owners and end-users.
• Ability to communicate and work across different cultures and social groups.
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.

MINIMUM EXPERIENCES:

• 2-4 years of application packaging experience.
• Experience using deployment tools such as SCCM/Intune.
• Experience working with group policies, Intune policies, certificates, database and license configurations.
• Experience using packaging tools like PACESuite, Event Viewer, MSI Verbose Logging, ProcMon, Dependency Walker, AppCompat Toolkit, Application profiling tools, 3rd party troubleshooting tools and remote debugging tools.
• Experience using Microsoft Entra ID, Intune.
• Experience supporting Windows 10 & 11 environment.
• Familiar with Microsoft Defender.
• Familiar with on Virtualization tool like App-V, ThinApp, Microsoft Azure AVD.
• Familiar using GitLab for automation and scripting.
• Familiar in ticketing tools preferably Service Now.
• Familiar with Office 365 and Exchange Online.
• Familiar with PatchMyPC is an advantage.
• Knowledge in MAC Application packaging, Microsoft Defender policies, DevOps is a bonus.
• Excellent communication skills and ability to communicate technical information to clients.

Minimum Qualification and Advantageous Certifications:

• Diploma, degree or relevant qualification in IT/Computing/Networking (or demonstrated equivalent work experience).
• Relevant Application packaging and deployment certifications, ITIL certification, Intune and Azure certifications.

KEY ROLES AND RESPONSIBILITIES:

• Software installation packages for various applications, ensuring they are compatible with the organization’s operating systems, deployment tools and security compliance.
• Test, Identify and resolve compatibility issues, conflicts, or errors. Verify that software installations are successful, and applications function correctly.
• Develop clear and comprehensive documentation for packaged applications, including installation guides, release notes, and configuration instructions.
• Plan and execute software deployments. Ensure that deployment processes are efficient, minimize disruptions, and adhere to best practices.
• Manage version control for packaged applications to track changes, updates, and patches.
• Follow industry standards and best practices for software packaging, such as MSI packaging guidelines, to ensure consistency and compatibility across applications.
• Provide regular reports and updates on packaging projects’ status and progress to management and relevant teams.
• Strong problem-solving skills to identify and address packaging challenges and complexities effectively.
• Perform operational/packaging tasks and resolve issues as agreed with Clients in a timely manner and within agreed SLA.
• Identify problems and errors before they impact a client’s service.
• Proactively update and upgrade applications in client environment and manage work queues.
• Proficiency in scripting languages like PowerShell or batch scripting is required. Automate repetitive packaging and deployment tasks, improving efficiency and consistency.