MSD 365 Field Service Architect

at  Scrumconnect Consultancy

Job Information
Date Opened
16/01/2025
Job Type
Full time
Work Experience
4-5 years
Industry
Technology
City
London
Province
Greater London
Country
United Kingdom
Postal Code
EC1A
Job Description
Job Title: Microsoft Dynamics 365 Field Service Architect
Location: UK (Remote with monthly 1-2 visits to Scrumconnect office)
Employment Type: Fixed-Term Contract (12 months)

EXPERIENCE:

• A minimum of 3 years of hands-on experience in Microsoft Dynamics 365 Field Service implementations.

SOFT SKILLS:

• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.

ABOUT THE ROLE

We are seeking an experienced Microsoft Dynamics 365 Field Service Architect to join our team. In this role, you will play a key part in designing and implementing solutions that enhance field service operations, ensuring seamless scheduling, resource optimization, and exceptional customer service. Your expertise will enable our clients to meet customer demands efficiently while leveraging cutting-edge technologies.

KEY RESPONSIBILITIES

• Solution Implementation:

• Design and implement solutions to schedule resources effectively to meet customer requirements.

• Optimize resource utilization by aligning skills, locations, and availability.
• Equip frontline workers with tools and information for delivering exceptional service.

• Build and maintain service histories for customer assets.

Configuration and Customization:

• Configure default administration areas of the Field Service application.
• Set up and optimize resources, scheduling (Universal Resource Scheduling), and service agreements.
• Manage work orders, incident types, and bookings for seamless operations.
• Configure customer assets and integrate them into the service lifecycle.

• Install and configure the Field Service mobile app for on-the-go support.

Enhancements and Continuous Improvement:

• Enhance Field Service applications based on evolving customer requirements.
• Collaborate with stakeholders to identify opportunities for innovation and optimization.