MSK Physiotherapy Admin Locality Lead

at  Berkshire Healthcare NHS Foundation Trust

The base will be between 2 sites - St Marks Hospital, Maidenhead and Foundation House, Windsor - 18.75 hours per week
I f you are looking for a new opportunity and thrive on a new challenge an exciting opportunity has arisen for an experienced administrator to join the Musculoskeletal Physiotherapy Outpatient department .
This role and gives you the opportunity to take a key part in developing and shaping of how we effectively run the department.
The role is responsible for supervising the Windsor, Ascot and Maidenhead administration team This post is suitable for someone who can coordinate work effectively and provide support, motivation, and guidance to other team members.
In this role you will need to have good customer service skills and the ability to multitask.
You will also need to have excellent communication skills, be able to prioritise and organise a varied workload . If you also thrive on variety this is a role you should consider as you will have to travel to other site s when the need arises which includes Maidenhead/Windsor , Slough and Bracknell area y ou will receive generous mileage allowance to facilitate this element of the role.
You will be joining a T rust which has been rated by the CQC as “Outstanding for Care” a Trust who invests in staff and looks to provide them with ongoing training and personal development.
Line management of the WAM administration team including rota management and recruitment
Responsible for overseeing prompt completion of administration functions such as appointment bookings, clinic letter management , emails, telephone calls and queries from physiotherapist team.
Ensure targets and service level agreements are met to support the clinical provision
To be responsible for the efficient running of the administration service for the physiotherapy department
Take responsibility for digital referral man agement and new patient bookings
Lia ise with necessary services to support and assist patients as needed, ie Interpreting Service.
Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department
Collect data and statistics to aid management in guiding the service direction.
Work flexibly in response to the needs of the patients, service, and physiotherapists
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Previous experience of managing an administration team.
Good keyboard skills and the ability to use IT packages such as Word, Outlook, and Excel.
Ability to organise and prioritise and experience of working in an office/ customer care
Being dependable and in possession of a UK driving licence with access to a car
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where require