MSK Physiotherapy Administrator

at  Berkshire Healthcare NHS Foundation Trust

We have an exciting opportunity to work as an administrator within the MSK Physiotherapy Admin team. This role is 30 hours/week and will be based at Upton Hospital in Slough . . You will be joining a friendly and supportive team, who are very patient focused. The ideal candidate will have a flexible approach and be good at multi-tasking, preferably with some customer service experience. Good IT skills are essential. You will be joining a welcoming admin team who are pro-active in ensuring a high standard of service within MSK Physio across East Berkshire.
The role is site based, although there is an option for hybrid working if cover allows.
Booking/cancelling Physio appointments, both over the telephone and face to face.
Covering the appointment and cancellation phone lines
Sending out appointment invite letters
Processing/uploading Referrals via ESR and our in-house RIO system.
Reception cover
Making interpreter bookings via an on-line portal
Monitoring our text message reminder responses
Cover at other sites within our Service (Driving licence/car owner essential)
Monitoring the group email and responding to queries as appropriate .
Taking minutes for the weekly Admin meetings.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Excellent customer service Skills
Good organisational skill and the ability multi-task and prioritise
Good knowledge of Microsoft Office Suite
Driving licence/car owner
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required