MSK Physiotherapy Administrator

at  Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare are seeking a dedicated Physiotherapy Administrator to join their Musculoskeletal Physiotherapy Outpatient team based at W est Berkshire Community Hospital for a 12 month fixed term contract . This i s a 30 hour a week role and the specifics of this will be discussed at interview .
We are looking for candidates with excellent customer service skills who would enjoy working within a dynamic and friendly team. The successful candidate will need to have excellent communications skills, be organised and flexible , be able to demonstrate their ability to work on their own as well as work in collaboration with others. They will be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patient’s .
The role will involve both patient facing and data inputting aspects and is an exciting opportunity for someone who wants to develop their administrative skills.
Take responsibility for digital referral management and new patient bookings
Liaise with necessary services to support and assist patients as needed, such as patient transport and interpreting services.
Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department
Collect data and statistics to assist management in guiding the service direction.
Work flexibly in response to the needs of the patients, service and physiotherapists.
Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Excellent written and oral communication skills
Good computer skills across Microsoft and database software
Ability to organise and prioritise
An approachable and helpful persona with the ability to empathise
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where require