MSP Consultant

at  Kelly Services Internal

TOGETHER WE CHANGE LIVES.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree with technical or business focus, or equivalent work experience
• Minimum of 5 years of specific experience in an area of the staffing industry (either in staffing, Contingent Workforce Outsourcing/ OCG or VMS application technology)
• Minimum 7 Years of large-scale program or project implementation experience
• Experience/exposure to large projects and initiatives

SKILLS REQUIRED:

• Ability to integrate quickly and contribute in a team environment
• High level of comprehension and ability to apply knowledge quickly
• Strong attention to detail and effective communication skills (verbal and written)
• Strong customer focus and team orientation
• Strong background in service delivery processes and procedures and ability to develop positive relationships with individuals quickly and easily
• Demonstrate leadership skills
• Proficient and proven negotiation skills
• Ability to prioritize and manage multiple projects with effective time management skills
• Strong ability to understand, compose and deliver detailed analytical assessments or recommendations
• Proficient in MS Office Suite
• Exceptional ability to communicate (oral, written, presentation and listening), to senior level internal and external customer contacts
• Ability to consult across multiple products, solutions, and technology platforms
• Ability to work with limited direction, seeking guidance and bringing critical items to leadership attention, as needed
• Understanding of software integration, and ability to work with implementation managers and technology vendors to implement the technical solution for a customer implementation
• Understanding complex business problems and providing creative subject matter expert-level process and technology solutions
• Ability to develop an internal network of critical resources for rapid problem resolution
• Ability to understand customer needs and utilize industry best practices to implement innovative solutions
• Proven process development and improvement to meet the technological and business process needs of a customer
• Possess enthusiasm/energy and work well within the team environment to drive internal and external customer solutions to completion
• Ability to lead with confidence, command, and drive aspects of the project in an empowered way
• Effectively manage risks and when necessary have the confidence to make critical educated decisions to drive the processes forward
• Individual must have the ability to travel up to 10%, as needed

THIS INDIVIDUAL WILL BE RESPONSIBLE FOR:

• Defining the recommended overall program and technology solution to support the stated need while considering delivery, as well as long term operational sustainability and costs to the program.
• Collaborating with technology partners to creatively solve complex business problems and escalate issues encountered during the implementation process for resolution.
• Completing highly complex and analytical functions to drive best practices and standards.
• Ensure that the process, technology, and data deliverables are coordinated with the activities of cross functional team members involved in implementation.
• Ensuring Technology deploys on time in support of the overall program requirements.
• Understanding customers business problems and using best practices and Kelly expertise to creatively solve them.
• Delivery of end user training for all system users (client, vendor, and Kelly departments) and production stabilization post go live.
• Appropriately documenting all agreed processes & activities
• Representing Kelly professionally in all activities, including customer, technology partner or supplier functions.
  The scope of this role includes program implementations that are large, regional, or global, including complex, highly integrated solutions with multiple sub-components.