Museum Operations and Marketing Manager in Museum - Communications

at  Bank of England

An exciting opportunity has arisen for a Museum Operations and Marketing Manager at the Bank of England Museum. We are looking for a candidate who can manage the day to day running of the Museum, the Museum operations and digital engagement team and also coordinate and oversee the marketing of the Museum engaging with both current and new audiences. Due to the operational duties involved in this role the position will be based on-site at the Bank of England Museum.
The Museum sits within the Bank’s Communications Directorate which is responsible for managing and developing the Bank’s external and internal communications. We manage the relationships with key stakeholder groups including the Media and Parliament, as well as providing a Public Enquires function. We work with a wide range of colleagues to develop and deliver the Bank’s programme of outreach and education, which includes building strategic partnerships with other organisations and running the Bank’s Museum. We also develop and maintain our external website and social media presence and produce the Bank’s flagship publications.

EXPERIENCE AND KNOWLEDGE

• Delivering excellent customer service in a public-facing environment
• Experience of leading and motivating a team.
• Managing complex rotas and booking systems.
• Managing and analysing data, such as visitor information.
• Extensive duty management experience including health and safety and security in a public-facing environment.
• Delivering or oversight of marketing campaigns using a mix of traditional and social media.Excellent computer skills including extensive use of Microsoft Office applications or equivalent.

SKILLS AND ABILITIES

• Able to enthuse, motivate and inspire others through excellent communication and strong interpersonal and advocacy skills.
• Understanding of how principles of diversity and accessibility apply to a public-facing organisation.
• An excellent delegator and able to maximise the skills and experience of others.
• Well-organised and skilled in prioritising a changing workload, and able to devise solutions to complex problems under pressure.A passion for exceeding visitor expectations.

DESIRABLE EXPERIENCE

• Experience within the museums, galleries, heritage or cultural sector.
• Experience of delivering educational talks and family friendly events.
• Experience and understanding of integrated marketing campaigns.
• Experience and understanding of digital advertising.
• Understanding of risk assessment processes and health and safety procedures.
• Experience of undertaking duty First Aider role.
• Experience managing volunteers and an understanding of best practice in involving volunteers.
  This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area’s aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.Private medical insurance and income protection