Muskoka Bay Resort -Host/Hostess

at  Freed Corp

WHO WE ARE:

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.
Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in July 2025. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

POSITION SUMMARY:

Provide quality service for Muskoka Bay Resort as well as assisting the Food and Beverage Director and other staff with the day-to-day responsibilities of the department.

Skills, Abilities, Attributes:

• Strong communication skills and the ability to work well in a team environment.
• Excellent listening and creative problem-solving skills.
• Be professional in appearance and approach responsibilities in an organized & energetic manner.
• Guest focused with a sincere, helpful, caring and friendly personality.
• Able to work well with others.
• Able to take initiative within given guidelines.
• Able to adapt in a fast paced, constantly changing environment.
• Ability to work all shifts, weekends, and holidays

• Welcome and seat all guests in a friendly and professional manner.
• Monitor and manage seating chart and flow, ensuring all sections are seated accordingly.
• Provide assistance with banquet set up, service and breakdown.
• Ensure all workstations are kept clean, sanitized and organized at all times while on shift.
• Always ensure that guests with special requests are recognized and attended to with pleasure. Ensuring any special requests are passed along to the server responsible for the table service.
• Be aware of guests’ alcohol consumption and notify a supervisor if any signs of intoxication are noticed.
• Ensure that all members and guests have a positive experience at Muskoka Bay Resort by ensuring a superior level of customer service and satisfaction.

Skills, Abilities, Attributes:

• Strong communication skills and the ability to work well in a team environment.
• Excellent listening and creative problem-solving skills.
• Be professional in appearance and approach responsibilities in an organized & energetic manner.
• Guest focused with a sincere, helpful, caring and friendly personality.
• Able to work well with others.
• Able to take initiative within given guidelines.
• Able to adapt in a fast paced, constantly changing environment.
• Ability to work all shifts, weekends, and holidays.

Education & Experience:
N/A

Our commitment to you:

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.
Visa Requirements: Must be eligible to work in Canada
Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your needs.