Mustangs Events Assistant

at  Western University

ABOUT WESTERN

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

ABOUT US

Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving. Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, wholistic learning environment; engage in brave conversations with our diverse community on and off campus, and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation. At Western, the Student Experience portfolio is organized into three inter-dependent pillars that provide the programmes and supports that inspire Western Students to discover themselves; engage with their communities and thrive as learners. These pillars are: Wellness & Wellbeing (comprised of the following departments: Health & Wellness, Student Support & Case Management and Wellness & Equity Education), Sport & Recreation (comprised of the following departments: Recreation & Active Well-being, Sport and Spirit & Connection), and Leadership & Learning (comprised of the following departments: Academic Support & Engagement and Careers & Experience). Professional and student staff working across these three pillars collaborate with student organizations and academic and administrative leaders throughout campus to foster inclusive and wholistic learning environments that maximize the potential of each student.
The Sport & Recreation pillar collectively works to enrich student thriving through a focus on developing leadership and success in sport and recreation. With a commitment to diversity and inclusion we engage Mustangs in active-wellbeing and inspire spirit and tradition in order to strengthen the bonds of the Western community. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure, ultimately enhancing their ability to thrive.
Spirit & Connection builds tradition, creates memories, and fosters school spirit. Sport and Recreation plays a key role in creating a welcoming environment at Western. Sport and Recreation works closely with Western and the local community to make connections, foster goodwill, encourage involvement and school spirit, offer experiential opportunities for students, make a positive impact, deliver spirited programming and events, and encourage collaboration and entrepreneurship. The Mustangs’ brand is a passion point that unifies current students and alumni around the world. Our signature spaces, events, programmes, and teams serve to act as a connection point for Western students, faculty, staff, and alumni, as well as for external businesses, government, and organizations.

Minimum Qualifications:

• First Aid and CPR Certification
• Strong customer services skills
• Flexible schedule (days, nights, weekends)
• Self-motivated
• Independent decision making and problem-solving skills
• Team oriented
• Ability to lift up to 50lb

Experience:

• Prior customer service experience
• Familiarity with Sports & Recreation programs, services, and facilities is an asse

Purpose of Role:
Western University is one of the best athletic programs in the country and this exciting opportunity is a chance to be a part of the Mustangs Athletic team. As a member of the Events Staff team, you will report to the Event Manager and Gameday coordinators and will work all Sports Games and other scheduled special events. Events staff members are responsible for providing a safe and enjoyable event for our athletes, alumni and spectators while ensuring our venues and spaces meet the wholistic needs of our community.

Responsibilities:

• The key outcome of this role is to work with the S&C team on creating, adapting and outlining necessary documentation for all game day and event operations to create a sustainable and consistent experience.
• Venue preparation, cleaning, and organization prior to an event
• Equipment set up and tear down before and after events
• Set up the necessary AV equipment for events and follow some basic troubleshooting steps in case equipment is malfunctioning
• Aiding in game promotions
• Working the concession stands and serving food and drinks, plus potentially on the ticketing staff depending on scheduling and needs.
• Create and maintain an organized and consistent inventory checklist, schedule regular inventory audits
• Guest Services duties including ticketing, ushering, and answering customer questions
• Attend and participate in weekly meetings with the Event Manager

Minimum Qualifications:

• First Aid and CPR Certification
• Strong customer services skills
• Flexible schedule (days, nights, weekends)
• Self-motivated
• Independent decision making and problem-solving skills
• Team oriented
• Ability to lift up to 50lbs

Experience:

• Prior customer service experience
• Familiarity with Sports & Recreation programs, services, and facilities is an asset