MVPC Customer Service Clerk

at  Hawaii Stevedores Inc

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent (HSED) required.
• 1+ years of related experience with an emphasis on maritime operations and port practices.
• Ocean Container Transportation and/or terminal operations experience preferred.
• Strong customer service focus with the ability to interact directly with customers and terminal operators.
• Outstanding verbal and written communication skills.
• Team member oriented.
• Ability to analyze and actively resolve problems in a timely manner within deadlines.
• Above-average planning and organizing skills.
• Ability to multi-task and meet deadlines.
• High stress tolerance with the ability to manage multiple problems in real time.
• Familiarity with Microsoft Office programs (high emphasis on Word and Excel).
• Able to competently perform job duties described above.

PHYSICAL CAPABILITIES REQUIRED:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to give and receive information verbally in person or via communication device: Often
• Walk/travel within office environment, crouch/bend to access floor-level storage: Often
• Use hands/fingers to operate office equipment, type/complete data input, write: Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds: Regularly
• Sight sufficient to read instructions, documents, and screen-based information: Often
• Use hands/fingers to manipulate and file documents, folders, small objects: Regularly

JOB DUTIES:

The MVPC Customer Service Clerk provides on-going outstanding daily support and guidance to our customers and performs daily activities in support of the Military Vehicle Processing Center (MVC) through functions outlined, but not limited to, below:

• Process service members using LASER (International Auto Logistics Data Repository).
• Adhere to customer (International Auto Logistics), third-party vendor, and management Standard Operating Procedures (SOP).
• Answer and return phone calls.
• Respond to emails from service members, customers (International Auto Logistics and other vendors) and management.
• Process claims, invoices, and Neighbor Island moves, both To and From.
• Ensure processes, policies, procedures, and measures are in place and well understood by all Customer Service Representatives in order to meet and exceed agreed upon customers service standards and legal and community responsibilities.
• Cultivate an Aloha Spirit atmosphere within customer service which will infuse all communications and yield a positive qualitative result with both external and internal customers Provide next-level service to High Profile customers as needed.
• Ensure necessary resources and tools are available for quality customer service delivery and make recommendations for improvements.
• Generate external and internal reports for management as needed.
• Other customer service-related duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to give and receive information verbally in person or via communication device: Often
• Walk/travel within office environment, crouch/bend to access floor-level storage: Often
• Use hands/fingers to operate office equipment, type/complete data input, write: Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds: Regularly
• Sight sufficient to read instructions, documents, and screen-based information: Often
• Use hands/fingers to manipulate and file documents, folders, small objects: Regularl