MWH Duty Manager

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

DISCOVER SOME OF THE BENEFITS WE OFFER:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
  Be proud to belong to Meliá as we are proud of you
  * Salary package: £28,840K // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more*
  Duty Manager
  Mission: The purpose of this role is to ensure the wellbeing of all guests during their time at the hotel by supporting the operational departments in the delivery of their duties. As a key representative of the hotel and brand, the duty manager is responsible for working harmoniously with colleagues, planning and organizing to ensure excellent guest service standards.

Responsibilities will include, but are not limited to:

• Liaising with the Head of Departments for the update and follow up of the Hotel’s Action Plan (PACC).
• You will provide at all times maximum support to all the team members of the hotel in alleviating problems or delays, which may occur during the shift.
• Complete daily inspection of all hotel facilities ensuring a checklist is completed
• Check that all areas are maintained to a high standard of cleanliness and that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to Maintenance.
• Ensure a full handover with the previous and following Duty Manager /Night Manager.
• Coordinates the operation within the outlets and facilitate the reallocation of the staff if required due to the exceptional business need.
• Supports the sales team with VIP site visits, providing a point of contact and escalation point as needed.
• Deputizes in the absence of the HoD of any operational department, to ensure team members are supported.

What we are looking for?

• Excellent communication skills
• Experience in Hospitality
• English
• Spanish and Italian are plus
• Knowledge of the Hotel Operations
• Empathy and understanding

• Liaising with the Head of Departments for the update and follow up of the Hotel’s Action Plan (PACC).
• You will provide at all times maximum support to all the team members of the hotel in alleviating problems or delays, which may occur during the shift.
• Complete daily inspection of all hotel facilities ensuring a checklist is completed
• Check that all areas are maintained to a high standard of cleanliness and that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to Maintenance.
• Ensure a full handover with the previous and following Duty Manager /Night Manager.
• Coordinates the operation within the outlets and facilitate the reallocation of the staff if required due to the exceptional business need.
• Supports the sales team with VIP site visits, providing a point of contact and escalation point as needed.
• Deputizes in the absence of the HoD of any operational department, to ensure team members are supported