MX FIELD TRAINER

at  Smollan

Job Summary:
To train field staff in methodology, processes and procedures by effectively training products.
Key Responsibilities and Deliverables:

Facilitation of training sessions

• Deliver practical modular training on current handsets and handsets that have low rate of sale
• Writing and marking of tests
• Plan open sessions at regional Service Provider premises
• Consolidate and record all events on events calendar in the office
• Manage training diaries in accordance to Training Specialist in region
• Attend Network data training to acquire knowledge on customer data
• Attend weekly Samsung Product Consultant meetings where possible to get knowledge of what is taking

place infield

• Attend meetings with Samsung trainers where necessary
• Attend conference calls where necessary to gain national insight on responsibilities based on GTM

Effective implementation of the training

• Assess client requirements
• Assess user level
• Develop a training plan in order to close skills gap to include geographical area considerations, associated

delivery resource etc.

• Delivering Samsung Solutions/Products training on time (Minimum Trainings in a month.)
• Conduct FSP training in the relevant Hub
• Arrange training logistics (equipment, venues, resources etc.)
• Ensure training takes place for relevant teams

Ensure that all calendars are updated 30 days in advance and e-mailed to Supervisor (Hub Manager) and
OSM for visibility including Mall trainings, Call Centre trainings, channel trainings, Floor Salesman
Training and Consumer training noted

Effective delivery of training

• Identify geographical areas associated to training needs
• Conduct train-the-trainer workshops with field managers
• Train end users - a percentage if it is refresher training but training all end users if it is a new programme
• Oversee and monitor the overall training delivery process

Evaluation and measurement of effectiveness of training

• Practically assess users in field
• Conduct written tests to assess learning
• Assess improvements in quality of data captured as well as on-time project completion
• Analysis of training results to assess effectiveness of training
• Analysis of training attendance within various channels against rate of sale within channels
• Record keeping of all promotional approvals to report on actual expenditure by account and by channel
• Consolidate weekly training figures and report on training delivered

Effective Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and

accurately maintained

• Demonstrate consistent application of internal procedures
• Plan and prioritize, demonstrating abilities to manage competing demands
• Demonstrate abilities to manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and

respond to organizational needs
Minimum Qualifications: Relevant Diploma at NQF level 5
Minimum Experience: 2-3 years’ field marketing experience
Knowledge, Skills & Abilities: Communication Skills (verbal & written)
Time Management Skills
Planning and Organizing Skills
Customer/Client Service Skills
Key Competencies
Organizational commitment
Teamwork & collaboration
Relationship building
Agility
Performance & results driven
Continuous growth & improvement
Resilience & stress management
Service excellence
Analysis & problem solving
Planning & prioritization
Quality & detail excellence
Communicatio

Please refer the Job description for details