n IT Help Desk Engineer

at  Helly Hansen

Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics more than 140 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with LIFA® Stay Dry technology, the patented H2Flow™ temperature regulating system, and the revolutionary lighter, warmer LIFALOFT™ insulation. Building on Helly Hansen’s proprietary HELLY TECH® waterproof/breathable system, the technical outdoor brand has most recently introduced the award-winning LIFA INFINITY PRO™ - the company’s most innovative and responsible waterproof/breathable technology to date.
Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations globally.
Helly Hansen’s outerwear, base layers, sportswear and footwear are sold in more than 40 countries around the world and the company is owned by Canadian Tire Corporation (CTC). To learn more about Helly Hansen’s latest collections, visit www.hellyhansen.com
The IT Help Desk Engineer will play a crucial role in supporting all workplace-relevant activities, including meeting rooms, showrooms, and remote office locations. This role involves assisting internal staff with day-to-day IT incidents through various channels such as face-to-face interactions, over-the-phone support, screen sharing, remote control, live chat support, and email support. The engineer will also track and manage incident tickets through internal ticketing systems, create user accounts, and configure hardware as part of the onboarding process.

REQUIRED SKILLS

• Service minded and eager to help and support users with solving their problems.
• Customer oriented and patient “Meeting users with a smile”.
• Early bird. Like to be early at work.
• Capability to explain technical problems in “normal user language”
• Able to work and cooperate with colleagues in a multi-cultural environment.
• IT mindset
• Sound understanding of the MS Office & Office 365 product suite
• Not afraid of working hands-on.
• Have a sound understanding of IT Client technology
• Familiar with Entra, Intune and Office 365
• Able to support Mac users
• Experience with software distribution.
• Superb Norwegian skill
• Fluent English skills

EDUCATION & EXPERIENCE

• 2-3 years of IT Help Desk experience
• Good general technical understanding

• Support all workplace relevant activities, including meeting rooms, showrooms and remote office locations
• Support our internal staff with the day to day IT incidents:
• Face 2 Face
• Over-the-phone
• Screen Sharing & Remote Control
• Live Chat support (Instant Messaging)
• Email Support
• Provide Coaching & Best Practices
• Track & Manage Incident Tickets through Internal Ticketing systems.
• Create users accounts and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms
• Build FAQ and best practices together with our external partners to improve the Client Management and Service offerings
• Manage remote access to central applications
• Support smaller application upgrades of internal tools
• Operate & Support Client applications at Helly Hansen
• Support with MS Office and challenges