Nakiska Winter Sports Schoool Assistant Director

at  Resorts of the Canadian Rockies

POSITION OVERVIEW

As the Assistant Director of the Nakiska Winter Sports School, you will play a key role in supporting the overall management of the school’s operations. You will work closely with Senior Management to ensure a high-quality guest experience and maintain staff well-being. This role involves overseeing instructor training, daily operations, and maintaining the standard of excellence the Winter Sports School is known for.

KEY AREAS OF KNOWLEDGE

• Adherence to the Nakiska Resort policies and procedures as outlined in the Staff Handbook.
• Thorough understanding of Winter Sports School orientation, training, and operational guidelines.
• Commitment to Nakiska Resort’s health and safety protocols, including incident and hazard reporting.
• Comprehensive knowledge of snow school services, products, and Canadian ski/snowboard instruction standards (CSIA, CASI) is highly beneficial.
• Familiarity with resort services, systems, and safety regulations.

KEY SKILLS

• Proven leadership and supervisory experience, preferably within a ski or snowboard school setting.
• Strong work ethic and ability to work both independently and as part of a team.
• Exceptional communication and active listening skills.
• Ability to motivate and support staff in a high-performance environment.
• Minimum Level 2 internationally recognized certification(s) in ski/snowboard instruction required.
• Experience with a variety of POS and CRM software systems is a strong asset.
• Strong I.T. skills, including experience with office software, email, and computer-based booking systems.
• Experience with cash handling and reconciliation procedures is an asset.

APPLICATION REQUIREMENTS

• Valid work VISA or legal status to work in Canada.
• Cover letter and resume/CV.
• Proof of certification and active membership.
• Recent Criminal Record Check (clearance to work with children within the last 12 months).
• Previous experience in roles with seasonal staff turnover, supervising, sales and guest service related roles will all be considered an asset but not necessarily a requirement for the right candidate.
  Please forward your resume and cover letter to lcarey@skinakiska.com

• Oversee and manage day-to-day operations of the Winter Sports School.
• Ensure consistent communication between staff, instructors, and guests through various channels (in-person, email, phone).
• Work closely with Senior Management to uphold and enhance the quality of the snow school.
• Lead daily meetings with staff, providing clear instructions and updates.
• Organize, delegate, and manage responsibilities for Instructors, Lead staff, and Sales staff.
• Support staff in achieving performance goals, offering feedback, guidance, and motivation to promote success and professional development.
• Monitor and maintain a high standard of guest service and mountain safety.
• Coordinate instructor training programs, ensuring that staff are equipped with the necessary skills and resources to perform their duties effectively.
• Provide leadership in maintaining a professional image and work environment, setting a strong example for all staff members.