National Account Manager

at  Dynatron Software

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of teamwork, accountability, integrity, clear communication, and positive attitudes. We are currently looking to add new talent to our growing team!

QUALIFIED CANDIDATES NEED:

• Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on different types of programs
• 1-2 years of customer service experience
• Clear, professional verbal and written communication skills, projecting a professional company image, the ability to type 30 wpm and be well organized
• Critical and creative thinking, reasoning, and problem-solving skills
• Team player who takes initiative
• Follow processes and instructions given verbally or through documentation
• Ability to work independently and manage multiple tasks accurately with minimal supervision
• Flexibility and adaptability in a fast-paced, ever-changing business environment
• Ability to adhere to stringent timelines
• Dealership marketing experience is a plus
• Soft sales experience is a plus

ABOUT THE ROLE:

We are looking for an remote based A-Player, National Account Manager to support a dedicated list of assigned Dealership Service Marketing Clients. The National Account Manager is responsible for performing review calls with 95%+ of assigned Dealers by meeting cadence, focusing on current successes, campaign budget increase potential, add ons and/or adjustments. Candidates must be customer focused, reliable, analytical, upbeat, and able to keep a fast pace.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review and contact 95%+ of assigned Dealers by meeting cadence for campaign budget increase potential, add ons and/or adjustments
• Develop and nurture strong customer contacts and positive, proactive relationships with dealership managers ensuring open streams of communication
• Review Marketing Campaign results as assigned, to maintain a high rate of return for the client and high customer retention for the company as well
• Request sales tools as needed
• Develop and maintain in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the customers’ needs
• Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc
• Assist with special projects or other duties as assigned by department head or immediate supervisor
• Gain a high-level understanding of our company’s products with special attention to Automotive Industry Marketing
• Assisting with other workers’ tasks/requests is required