National Account Manager - Maternity Cover

at  Costa Limited

National Account Manager – Maternity Cover
Are you ready to join our passionate Sales team dedicated to leading and developing key customer relationships? At Costa Coffee, we’re on the hunt for a talented and experienced National Account Manager to add that extra sparkle to drive increased business performance. As part of our talented team of experts, you’ll infuse magic and insight into our annual business plans to drive sales and profitability within this key customer group.
A bit about us…
We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We’re on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.
Along with our leading Retail formats, it’s our ground-breaking FMCG offering and Costa X on-the-go propositions that help us serve our B2B partners across the globe. And as for coffee technology, we’re quite simply trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise, we’ll always make sure you’re loving your craft.
A bit about the role…

Day to day, you’ll be lead the customer relationship across a number of key accounts in the Independent channel which will including the creation and management of annual plans to deliver quarterly and annual financial performance targets. This role will involve

• Develop and maintain customer relationships and growing the network of relationships across business to increase market share
• Develop and implement specific customer strategies and joint business plans that are
• relevant to consumer and customer needs to deliver P&L – 5-year outlook
• Fully immersing yourself in understand and managing the P&L, identifying levers and strategies to maximise profit
• Negotiate all pricing, trade terms and contracts in line with Costa budgets

A bit about you…

A passion for managing and developing exceptional customer relationships is just the start of what for. So, what else makes a great National Account Manager at Costa?

• Knowledge and track record of successful customer relationship-building, JBP development, negotiation skills and account management
• Experience with Independent retailers across the market – both MSO and single site operators
• A good understanding of FMCG or coffee marketplace an advantage but not essential
• Proven P&L accountability of £10m+
• Exceptional flair for numbers and data analysis to drive performance
• An abundance of drive, tenacity and creative flair to identify opportunities
• Team Player

What we can offer…

We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:

• Business needs car
• BUPA Healthcare and Babylon GP
• Costa Pension Scheme
• Bonus Scheme
• Group Income Protection and Life Assurance
• 50% staff discount in our equity stores, 25% staff discount in franchise stores
• Access to The Coca-Cola Company Share Incentive Plan
• 25 days Holidays

Location: Remote with regular travel
Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved culture.
Here at Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.
For any reasonable adjustments and general queries please contact costa.recruitment@costacoffee.co

• Develop and maintain customer relationships and growing the network of relationships across business to increase market share
• Develop and implement specific customer strategies and joint business plans that are
• relevant to consumer and customer needs to deliver P&L – 5-year outlook
• Fully immersing yourself in understand and managing the P&L, identifying levers and strategies to maximise profit
• Negotiate all pricing, trade terms and contracts in line with Costa budget