National Account Manager

at  OIA Global

As a National Account Manager you will play a fundamental role in the growth, development & management of accounts qualified as booster, key and global accounts at the national level in South Africa. You will also have the responsibility for the growth & development of new business at local field level in South Africa. You will be required to make recommendations and proposals to contribute towards the growth, development & retention strategy of the business. You will need to be persistent and overcome resistance, to influence and close all opportunities to be successful.
This is an exciting opportunity for someone who has progressed their career through operations to an account management level and who is excited by the establishing strong relationships both internally and externally. You shall be highly numerate and analytical; results focussed and especially organised; a self-motivated individual that works effectively and efficiently remotely.

WHAT WE NEED FROM YOU:

• Customer-oriented, detail-minded, self-motivated and able to work under pressure and solve problem independently.
• Strong leadership
• Team player with positive working attitude
• Hands on when handling operations related matter; ability to address multiple tasks, set work priorities, and organize work effectively.
• Professional written and verbal communication skills
• Professional appearance internally & externally
• A natural communicator that can persuade and influence others
• Fluent in professional English, written and oral

• Ensuring new client development in alignment with the defined Target & AOP numbers.
• Ensuring existing account growth in alignment with the defined AOP numbers.
• Being the main contact for your designated account(s) and prospect(s).
• Organizing regular face to face meetings with all levels within the account(s) to make sure we remain on top of all existing and/or future business opportunities.
• Meeingt all set KPIs and personal performance targets on a monthly basis.
• Working with the Operations Team to ensure a valid SOP is in place for the account(s). Ensure SOP is always up to date and clearly available for all involved.
• Working with vertical heads, regional and global account managers to ensure your account(s) benefit and/or participate in customer campaigns.
• Acting as the National lead for specific accounts where applicable.
• Building strong relationships with all relevant key account decision makers nationally for South Africa where required.
• Advising existing and potential contacts within the account(s) of new services, new solutions, transportation, warehousing, packaging, materials management and supply chain optimisation.
• Working proactively and continuously to identify cost savings and service enhancements and process improvements on all services to enhance overall customer satisfaction.
• Leading, supporting and assisting throughout sales cycles such as RFI’s, RFP’s, RFQ’s, etc.
• Investigate service failures and ensure that appropriate (formal) remedial actions are put in place in order to prevent reoccurrence.
• Taking full ownership of account reviews (MBR’s, QBR’s, KPI reporting & preparations)
• Developing new opportunities from within the assigned accounts, taking a holistic global, regional and national view to ensure full potential and grow OIAs Share of the Wallet with clients.