National Accounts Coordinator

at  Carrier

LOCATION:

Edinburgh, Scotland, United Kingdom
Role: National Account Coordinator
Location: Livingston
Contract type: Full time
The role is a part of Carrier’s company - SLD Pumps & Power which is one of the UK’s leading suppliers of pumps and generator rental equipment. Currently we are looking for a National Accounts Coordinator who will be providing administrative and sales support in our depot in Livingston.

REQUIREMENTS

To be successful in the role, you have to:

• Have previous administrative / sales experience (ideally in Rental Sector),
• Have proactive approach focused on customers
• Have result-driven attitude
• Be communicative with excellent telephone manner,
• Have very good command of MS Office,
• Be self motivated, open for development;
• Have great time management and organizational skills.

AS A NATIONAL ACCOUNTS COORDINATOR YOU’LL BE RESPONSIBLE FOR:

• Creation and management of enquiries from both existing and new clients and recording information regarding customers account and the equipment required.
• Providing a high level of sales support by ensuring all enquiries are responded to in an efficient, professional and timely manner.
• Opening up new customer/supplier accounts through Carrier Portals & completing MK Denial process.
• Generating hire & sales quotations.
• Processing customer sales/hire purchase orders whilst liaising with depots/rehire partners on availability of equipment. Organising transport in line with customers timelines.
• Communicating with the customer to ensure they are satisfied with the items they have on hire, PO management, other opportunities with the customer.
• Processing any equipment exchanges, ensuring any losses/damages are reported to the customer following our processes & timelines. Following our scrap/disposal process for these.
• Dealing with managing and resolving invoice queries including processing suspension requests.
• Running & check pre-invoice reports ahead of month end to capture and resolve any anomalies.
• On-hire and off-hire documentation, processes and procedures, including the allocation of equipment and the production and delivery of dispatch notes.
• Following all quality process and prepare/participate on all external and internal quality audits.
• Seeking out business opportunities to meet company targets.
• Managing a database to high level of accuracy to ensure targeted marketing activity can take place.
• Liaise effectively with all departments within Carrier Rental Systems to ensure customer requirements are met (100% Client Satisfaction).

To be successful in the role, you have to:

• Have previous administrative / sales experience (ideally in Rental Sector),
• Have proactive approach focused on customers
• Have result-driven attitude
• Be communicative with excellent telephone manner,
• Have very good command of MS Office,
• Be self motivated, open for development;
• Have great time management and organizational skills