National Accounts Representative I - Term Position

at  Kal Tire

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of accounting principles and processes
• Proficient in Excel
• Excellent interpersonal and communication skills
• Ability to multi-task and prioritize workload
• Ability to work in a fast-paced/multi-task environment
• Great customer service
• Ability to form strong and productive business relationships with other groups
  High level of attention to detail

EDUCATION

• Grade 12 or GED equivalent

Work Experience

• Minimum 2 years in account administration or related experienc

Outstanding Account Resolution / Collections

• Support monitoring a queue of National AR accounts and analyze National AR aging to ensure company delinquency targets remain at acceptable levels
• Communicate and develop strong relationships with suppliers, stores and inventory purchasing
• Maintain daily communication with suppliers and stores to facilitate on-time credits
• Maintain outstanding AR, adjustments, write-offs, and offsets
• Collect and fix/negotiate credits, but most importantly, help prioritize root causes and train the storefronts to minimize recurring errors in obtaining credits
• Entering rejected delivery receipts (DRs) into supplier portals
• Assist in collaborating with Sales Operations to help with national account setup where appropriate and make suggestions on setup that can help minimize errors and rejections
• System link updates with supplier portals
• Facilitate processing of warranty credits.
• Enter wash invoices into supplier portals.
• Point of Sale System testing and validation
• May perform other responsibilities as required by the role

Dispute Resolution

• Handle store inquiries and resolve complaints with regard to collection matters
• Facilitate resolution and escalation of disputes as per the established dispute management process and system

Continuous Improvement

• Manage personal objectives in alignment with monthly goals
• Collaborate with Sales / Management to achieve established corporate DSO objectives
• Work with stakeholders outside of the national account team to achieve continuous improvement across the Customer to Cash process

Work Experience

• Minimum 2 years in account administration or related experience