National Compliance Manager

at  Mitie

SKILLS AND EXPERIENCE REQUIRED

• Proven Experience in Compliance Management: At least 3+ years of experience in a compliance, auditing, or operations management role, preferably within the security or facilities management industry.
• Strong Analytical and Auditing Skills: Ability to conduct detailed audits, identify areas for improvement, and drive resolutions.
• Knowledge of Security Regulations and Best Practices: Comprehensive understanding of UK security regulations, health & safety, and operational standards.
• Excellent Communication and Reporting Skills: Ability to produce high-quality reports, communicate audit results, and present compliance findings to senior management and clients.
• Leadership & Team Management: Experience leading cross-functional teams, collaborating with operations and HR to ensure compliance and maintain high performance standards.
• Attention to Detail: Ability to manage multiple compliance areas simultaneously, ensuring that no aspect is overlooked.
• Proficiency in Compliance Software and Tools: Familiarity with tools such as Corrigo, dash cam software, payroll systems, and KPI reporting tools.
• Ability to Travel: Willingness to travel to multiple locations across the UK to conduct audits and compliance checks.

Reporting Structure

• Reports to: Head of Security

• Ensure that all fault reports from security equipment, systems, and operations are completed, submitted, and addressed within the weekly timeframe.
• Follow up with the relevant teams to ensure faults are resolved in a timely manner, minimizing any potential impact on service delivery.WORKPLACE SYSTEM COMPLIANCE
• Oversee the daily shift reconciliation process, ensuring accuracy in shift attendance, handovers, and reporting.
• Ensure that any discrepancies in staffing or attendance are addressed immediately, maintaining accountability and compliance with staffing requirements.
• Responsible for the day to day WorkPlace + review to ensure the following is managed:
• Scheduling of all sites 7 days in advance
• Daily Rec’s completed across each site by 10.30
• Financial compliance across WP+ ensuring the contract rates match the system
• Training shifts managed and coded on the system correctly to ensure they present correctly for profit and loss reviews
• Trained Mitie employees for each site are added or removed from the WP+ system
• Each site has Assignment Instructions & Risk Assessments uploaded to WP+
• Site visits are captured on WP+
• Pay Queries are processed weekly on WP+
• Monthly Security Audits (UK-Wide)
• Conduct thorough monthly security audits at all locations across the UK to ensure all operations meet the required security and safety standards.
• Identify areas for improvement during audits and work with location managers/supervisors to implement corrective actions, following up until all issues are resolved.EMERGENCY RESPONSE AUDITS
• Partner with the Mitie Emergency Response management team to conduct monthly emergency response audits.
• Ensure that any issues or actions identified are tracked and closed out promptly, maintaining preparedness for emergency situations