National Customer Manager-Ecommerce

at  DHL Express

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

SKILLS

• University degree or equivalent
• Good knowledge of air express and/or the freight forwarding business
• Good knowledge of Nigerian High Tech will be an added advantage.
• Fluent in English
  Posting Legal Entity DHL International Nigeria Ltd.

ROLE CONTEXT

To develop the assigned Major Account Sales territory, to deliver the agreed levels of revenue and profit whilst meeting key customer needs.

KEY RESPONSIBILITIES

• Develop and maintain good relationship with customers and provide a high service quality level.
• Interpret customer feedback to identify areas of failure and opportunities for improvement and take corrective action internally and/or with the customer.
• Solve customers’ complaints and escalate to CSM where necessary
• Scale reports to Sales Analyst to measure performance and sales visibility.
• Collaborate with Ground operation at service centre to ensure that relationship customer get the required service.
• Coordinate with other department specific customer requirements.
• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met.
• Establish customer agreements and ensure the review on regular basis of customer prices as per pricing guidelines, and propose discount agreements to the Sales Manager for approval.
• Exploit all new opportunities from existing and potential customers (prospects), and establish actionable sales plans to ensure DHL highest penetration in assigned territory.
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible, by establishing Prospects pipeline to support this approach and target them accordingly.
• Develop and implement personal sales plan and call cycle to identify and gain new business along with expanding existing customers growth to meet agreed sales target.
• As a part of the virtual sales team, support the Strategic Business Unit in support of “sub-accounts” in the territory.
• Communicate to the selling team accurate customer information, and ensure their recording and updating in the customer database to enhance service performance.
• Maintain a thorough knowledge of DHL’s services and general commercial awareness to achieve sales targets, whilst promoting DHL brand image.