National Key Account Manager

at  KuehneNagel

You will be responsible for developing + diversifying the business in line with financial + volume targets.

YOUR SKILLS AND EXPERIENCES

• Minimum of 5 years of relevant experience in sales or business development, specifically in the freight forwarding and logistics.
• Preferred candidates should come from the freight forwarding, logistics, or supply chain industry.
• Experience handling large, complex, and multimodal business is preferred.
• Proficient in negotiating contracts and meeting client requirements.
• Strong verbal and written communication skills.

YOUR ROLE

You will be responsible for developing + diversifying the business in line with financial + volume targets. You will place a strong focus on market penetration through sales leads + business development strategies to ensure the capture of new customers. Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.

YOUR RESPONSIBILITIES

• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
• To align your sales efforts with the National Sales and Marketing Manager, pricing + business development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing + products.
• To report customer feedback to the CCL team, supporting resolutions as required.
• To align with CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the National Sales and Marketing manager.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.