National Operations Manager, Melbourne Office

at  Compass Group Australia

Restaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world. From grand gala events to intimate gatherings, we provide bespoke food solutions and exceptional dining experiences.

THE POSITION:

Restaurant Associates delivers premium hospitality experiences across some of Australia’s most iconic cultural and leisure venues. From the National Gallery of Victoria (NGV) to Melbourne Zoo, Werribee Zoo, Perth Zoo, and the historic Old Parliament House (OPH), we pride ourselves on innovation, excellence, and creating unforgettable guest experiences.
We are seeking a visionary and entrepreneurial National Operations Manager to oversee our exclusive hospitality contracts at these prestigious locations, as well as our continued growth. This is a pivotal leadership role, responsible for managing senior client relationships, driving innovation and operational excellence, and ensuring strategic alignment across the sector.
You will lead a team of dedicated Key Account Managers at each venue, supporting them in delivering world-class hospitality experiences. This role offers the opportunity to shape the future of hospitality in Australia’s most renowned venues.

• Team Leadership: Lead and mentor a high-performing team of Key Account Managers, fostering a culture of excellence and innovation.
• Strategic Leadership: Develop and implement strategies to enhance client and guest experiences as well as drive profitable revenue growth.
• Innovation & Entrepreneurship: Cultivate relationships with leading hospitality and culinary partners to enhance service offerings and guest experiences. Drive innovation by introducing new concepts, refining current offerings, and implementing operational improvements.
• Client Relationship Management: Act as the liaison for senior clients, building trust and ensuring satisfaction across all venues.
• Operational Excellence: Ensure consistency, quality, and efficiency across all venues, maintaining our reputation for premium service and experiences.
• Financial Performance: Drive profitability through effective cost management, revenue growth, and innovative initiatives.
• Business Growth: Collaborate closely with the Business Development team to drive the expansion of our venues portfolio across Australia, identifying new opportunities and fostering strategic partnerships.