National Outreach Relationship Consultant
at US Bank National Association
Atlanta, GA 30328, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 31 Oct, 2024 | USD 28 Hourly | 31 Jul, 2024 | 4 year(s) or above | Communication Skills,Interpersonal Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
JOB DESCRIPTION
National Outreach Relationship Consultants build relationships by proactively calling existing and potential customers, engaging them via multiple channels that include phone, email, chat or virtually and by phone or video appointment to provide the best possible counsel while adapting a digital first mindset.
The responsibilities of this role are as follows:
- Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking preferences.
- Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
- Maintain a working knowledge of consumer and business banking products and services including digital products and services.
- Support the process for customers to open new consumer accounts.
- Complete service requests and refer clients to appropriate US Bank resources and/or internal partners.
- Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs.
- Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.
BASIC QUALIFICATIONS
- High school diploma or equivalent
- Four to five years of customer service experience
- Four to five years of sales experience
PREFERRED SKILLS/EXPERIENCE
- Ability to build and foster relationships with clients through proactive outreach and follow up.
- Excellent verbal and written communication skills.
- Effective interpersonal skills with the ability to assess needs.
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
- Experience in the financial services industry preferred
Responsibilities:
The responsibilities of this role are as follows:
- Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking preferences.
- Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
- Maintain a working knowledge of consumer and business banking products and services including digital products and services.
- Support the process for customers to open new consumer accounts.
- Complete service requests and refer clients to appropriate US Bank resources and/or internal partners.
- Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs.
- Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la
REQUIREMENT SUMMARY
Min:4.0Max:5.0 year(s)
Financial Services
Banking / Insurance
Finance
Diploma
Proficient
1
Atlanta, GA 30328, USA