National Repairer Onboarding Account Manager

at  Partly

Note: Partly is headquartered in Christchurch but has employees across NZ, AU, IN, PH, JP, UK and the EU. If you are not based in Christchurch, we will fly you to HQ for 2 weeks for onboarding, as well as 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). This role will spend a significant amount of time in Auckland, but you must also be available to travel nationally.

YOUR SKILLS

• Experience with automotive businesses either in a collision repairer aspect or as a supplier to repairers.
• Proven success managing time and juggling multiple accounts whilst exceeding customer expectations.
• Business proficiency in the English language
• (Bonus) Experience in technology-related Sales, Key Account Management or Business Development within a start-up or fast-growing company.

(BONUS) EXPERIENCE WORKING WITH A DIVERSE RANGE OF GEOGRAPHIES, CULTURES AND LINGUISTIC BACKGROUNDS

Please note: if you don’t have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you’re exceptional!

THIS ROLE

The National Account Manager Repairer owns our repairer relationships and growth on the ground across New Zealand and reports to the GM - Network infrastructure.
This is a highly operational role, but it also involves driving the platform’s adoption among repairers and the industry in general.
This role is the perfect opportunity for somebody with experience in the automotive space who understands how these businesses work, can build and nurture relationships, and has experience managing multiple accounts or sales pipelines.

WHAT WILL YOU DO

• Create and prioritise onboarding pipelines across a wide range of national and local businesses.
• Establish and nurture the repairer relationship from the first interaction, assess customer needs and pain points, prepare and deliver presentations and demos, follow up with prospects, assemble proposals, and work together with the broader team to drive adoption.
• Provide support to increase usage amongst our new existing repairer network.
• Create cross-team feedback loops to share feedback / solve problems and relay customer feedback to the product team, engineers, and company executives.
• Work closely with the product team to represent the voice of the customer and industry trends by gathering, summarising and sharing the most pressing issues facing our prospects and customers.
• Identify ways to provide customers with the information and answers they need before they have to ask the questions.
• Rapidly learn, grow and develop faster than the business, positioning yourself as a future leader at Partly.