National Support Services Manager

at  MND Association

NATIONAL SUPPORT SERVICES MANAGER

We are looking for an experienced National Support Services Manager (Financial Support Grants) to lead and manage the day-to-day operations of our Support Services and Care Administration Team at the Motor Neurone Disease (MND) Association. This role plays a key part in ensuring our services run smoothly, meeting demand, and delivering on our mission to improve the lives of people affected by MND.
Directorate
Care
Location
Northampton
Map Location
NN3 6BJ
Salary
£41,400 per annum
Contract Type
Fixed Term Contract
If Fixed Term, length of contract in months
12-months
Hours
37 hours per week
Closing Date
14/10/2024

Documents

• National Support Services Manager Candidate Pack(PDF, 2208.42kb)
• Visiting Our Office(PDF, 3458.3kb)

You will work closely with the Head of National Support Services, supporting them in reporting to Directors and Trustees and ensuring our services operate within agreed budgets and timescales. Leading and motivating a dedicated team, you will oversee their professional development while ensuring the effective use of our CRM system to foster a culture of continuous improvement.
You will also be responsible for building strong relationships with external suppliers and agencies to ensure the timely delivery of necessary equipment and services. Maintaining high standards of data protection and ensuring compliance with regulations is essential, as is developing performance metrics and a quality assurance framework to evaluate our services’ impact and effectiveness.
Collaboration is central to this role, and you will build relationships with other charities and support agencies to share best practices and explore joint initiatives. You will also contribute to reviewing policies, providing regular reports to key stakeholders, and identifying trends and issues in equipment provision, information, and financial support.
This role offers a rewarding opportunity to make a real impact while working within a supportive and passionate organisation committed to helping those affected by MND.
Hybrid Working Expectations: 2-3 says per week office attendance
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
We understand the importance of work-life balance and are committed to supporting our employees’ needs. We are open to part-time applications and job shares. If you are looking for flexibility, please clearly indicate your preferred working arrangement in your supporting statement.

WHAT ARE WE LOOKING FOR?

An experienced professional with a strong background in managing grant programmes and leading teams. You will need excellent people management skills to inspire and support both staff and volunteers, while ensuring effective delivery of services.
The ideal candidate will be skilled at building relationships, working diplomatically, and responding sensitively to the needs of others. Knowledge of Health and Social Care, as well as medical and research issues, is important.
You should be confident working in a digital environment, with experience using online case management systems and an understanding of the importance of maintaining high data quality. Strong analytical skills and the ability to present statistical information clearly will also be essential.
For full role responsibilities please view the job description located within the Candidate Pack.

ABOUT US

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of grant programme management.
• Excellent team and people management skills with the ability to motivate staff and volunteers.
• Good relationship building skills and the ability to be tactful, diplomatic and sensitive to the needs of others