National Technical & Sales Support Specialist

at  GEA Group

NATIONAL TECHNICAL & SALES SUPPORT SPECIALIST

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA

SITE

1 Savio Road, Brackengate 2 Cape Town 7560
Your responsibilities and tasks:

We are currently looking for a National Technical & Sales Support Specialist who can perform the following tasks, based in Cape Town or Johannesburg:

• Provide technical and product related support to GEA Field Service Engineers (FSEs) to assist with trouble shooting and root cause analysis.
• On-site technical support to FSEs and customers
• Support service branches with technical queries and compile technical reports where required.
• Conduct technical and compliance audits on customers’ sites, identifying operational risks, shortcomings and convert to service opportunities.
• Sales support to service branches.
• Development of Technical Support Specialists in the major service hubs
• Support service branches with actions to improve quality of workmanship.
• Identify and communicate training requirements to HRT Technical trainer
• Warranty Management
• Assist with the assessment of warranty jobs in service departments
• Compile and distribute lessons learnt documents, based on badly executed jobs and associated risk
• Support service branches with customer meetings related to warranty jobs
• Identify and communicate best practices

Your profile and qualifications:
Educational Background: Diploma/Degree in Mechanical Engineering

Professional Knowledge and Experiences:

• Minimum of 5 years’ working experience in Sales and technical support in Ammonia Industrial Refrigeration.
• Sound knowledge of GEA Service offerings.
• SAQCC Authorized Refrigeration (Designer and Inspector – Industrial Refrigeration)
• Trade tested in Refrigeration

• Provide technical and product related support to GEA Field Service Engineers (FSEs) to assist with trouble shooting and root cause analysis.
• On-site technical support to FSEs and customers
• Support service branches with technical queries and compile technical reports where required.
• Conduct technical and compliance audits on customers’ sites, identifying operational risks, shortcomings and convert to service opportunities.
• Sales support to service branches.
• Development of Technical Support Specialists in the major service hubs
• Support service branches with actions to improve quality of workmanship.
• Identify and communicate training requirements to HRT Technical trainer
• Warranty Management
• Assist with the assessment of warranty jobs in service departments
• Compile and distribute lessons learnt documents, based on badly executed jobs and associated risk
• Support service branches with customer meetings related to warranty jobs
• Identify and communicate best practice