Nattresepsjonist 88%

at  Radisson Blu Park Hotel Oslo Rooms

Description
Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Night Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
The position is part time 88% with a schedule of 2 weeks rolling rooster with 7 night shifts (22.30-07.30) on and 7 nights off.
Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!

Requirements:

• MInimum +2 years experience in guest relations, Hotel industry
• Knowledge in EMMA system is an advantage
• Calm and focused personality
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service
• Strong ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills in english and norwegian
• Strong ability to work commitment and secuity thinking
• Knowledge in HMS, fire security is an advantag

• Deliver high level of guest experience and deliver Memorable Moments to all our guests
• Check in and Check out
• Fast learner and good data knowledge, work easily with several IT systems at the same time
• Maximizes the guest experience by delivering fast and positive response to the guest
• Problem solving during night
• Takes full responsibility for the hotel and guests during the night shift
• Perform night audit routines (End of day) according to standards, checklists and other assigned duties
• Perform tasks such as rooms service delivery, HSK items delivery to guest rooms at night
• Strong security awareness and responsible for the hotel security during night shift
• Builds and maintains effective working relationships whilst promoting the company culture and value
• Deliver departmental profit and understands total revenue income.
• Reaches out to colleagues in the company

Requirements:

• MInimum +2 years experience in guest relations, Hotel industry
• Knowledge in EMMA system is an advantage
• Calm and focused personality
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service
• Strong ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills in english and norwegian
• Strong ability to work commitment and secuity thinking
• Knowledge in HMS, fire security is an advantage