Neighbourhood Assistant

at  Berneslai Homes

Salary: £24,790 to £25,183
Working Arrangements: Full Time
Hours of Work: 37 hours a week (with agile working opportunities)
Status of Employment: Permanent
This post closes at 11.59 pm on the date specified.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

THE NEIGHBOURHOOD ASSISTANT ROLE:

We’re excited to offer an opportunity for a motivated and enthusiastic individual to join our Neighbourhood service team as a Neighbourhood Assistant!
As an integral part of the team, you’ll provide support in delivering a proactive reassuring practical and visible customer focused estate management service and make a real difference in the communities that we manage.

KEY DUTIES AND RESPONSIBILITIES OF OUR NEIGHBOURHOOD ASSISTANT:

• Assist in the delivery of a highly visible, effective, and proactive tenancy & estate management service.
• Assist Neighbourhood teams in dealing with all breaches of tenancy regulations, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
• Provide additional support around the day-to-day management of void properties, working with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
• Assist in the monitoring of new tenancies and initiate any actions necessary in accordance with procedures.
• Assist Neighbourhood Teams in identifying vulnerable clients by the completion of support checklists and action plans, either at sign up or whenever support issues become apparent
• Support the Lettings Service in assessing applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure best use of housing stock and sustainability of local communities.
• Provide additional support and work with community groups and representatives to agree local priorities in the area.
• Assist in providing tenancy related support and making appropriate internal and external referrals.
• Participate in estate inspections including Independent Living Schemes and communal areas to complete and monitor action plans and make referrals to other service providers where necessary.