Neighbourhood Officer

at  Grampian Housing Association Ltd

NEIGHBOURHOOD OFFICER – ABERDEEN CITY & SHIRE

At Grampian, we strive to place people at the centre of everything we do; improving work and the workplace for everyone. An exciting opportunity exists for someone with a passion, flair and innovation for housing management services.
We are looking for a friendly, values-driven, knowledgeable and enthusiastic Neighbourhood Officer to join the team, to support our colleagues and help us deliver outstanding housing management service to the Association’s tenants.
We are seeking a self-motivated and innovative person, with good attention to detail, who can work proactively with tenants, customers and partners to find creative solutions.
The ideal candidate should preferably have experience of working within a housing organisation or in a customer service environment. Experience of tenancy management is strongly desired as are good IT skills and a working knowledge of welfare state benefit system.
You will have excellent oral and written communication skills with the ability to provide accurate and concise information. We are looking for someone who is flexible, resilient and a supportive team player who is able to remain calm and to work effectively under pressure.
The ideal candidate will possess excellent interpersonal skills, be flexible and positive in their approach and have the ability to adapt to change. You will need to work on your own initiative and manage a demanding workload in a fast-paced environment.

In return you will be valued, supported and provided with an environment where you can foster ideas to develop the service and put the customer at the heart of what you do.

• A relevant CIH Level 3 in Housing or demonstration that you are willing to work towards this is required.
• A full driving licence and access to a car is essential for this post

Grampian is already a great place to work, we hope you can help us to make it even better!
Location: Grampian Housing Association, Aberdeen Office.
Salary: £34,808 - £38,676 (max entry point is £36,355 depending on qualifications and experience)
Contract Type: Permanent

Benefits: Our benefits package is extensive, and we believe in rewarding colleagues for their positive contribution to our business. Our benefits package includes:

• Generous annual leave entitlement (including an additional wellbeing day)
• Private medical insurance and company pension
• Investment in learning and development
• Employee assistance programme (EAP)
• Housing Perks discount scheme
• Paid time off to Volunteer
• Flexi time & Hybrid working (role dependant)

This is a Hybrid flexible working post. We care about how you work rather than where you work. We recognise that people are at the heart of our business and that success is dependent on committed colleagues. We ensure we support and encourage a culture of opportunity and learning.

• A relevant CIH Level 3 in Housing or demonstration that you are willing to work towards this is required.
• A full driving licence and access to a car is essential for this pos