NESNA Claims Support

at  Nissan

Provides telephone and email support of all facets of the claim life-cycle in a contact center environment for Nissan Security+Plus, Infiniti Elite, Mitsubishi Diamond Care and QualityGuard+Plus vehicle service contracts.

QUALIFICATIONS:

• Experience: At least 2 years of automotive technical experience, preferably within a dealership or manufacturer environment
• Education: Relevant degree or equivalent automotive technical training is preferred.
• Language: Advanced or Proficiency English

REQUIRED SKILLS AND EXPERIENCE:

• Mechanical Acumen: Strong understanding of automotive mechanics, demonstrated by certifications such as Automotive Service Excellence (ASE).
• Problem Solving: Strong decision-making, negotiation, and conflict resolution skills.
• Technical Proficiency: Comfortable with Microsoft Office Suite and other PC applications.
• Typing Skills: Minimum typing speed of 30 words per minute.

• Adjudicate claims; Verify contract coverage and eligibility to NESNA policies, ascertain parts and labor charges, provide preapprovals, facilitate third-party and TechCam inspections, secure vendor parts, and ensure optimal part warranty coverage throughout policy.
• Perform appropriate research with available tools to adjudicate claims, provide assistance to service contract policy holders & repair facilities, and approve claims according to NESNA policy & procedure.
• Leverage mechanical acumen & resources to provide proper labor and parts repair approvals.
• Conduct transactions according to NESNA policies & procedures to ensure proper use of Company funds.
• Ensure repair claims are completed in a timely manner; Facilitate third party obligations to completion; Follow-up to achieve commitments.
• Document all claims and communications in appropriate systems.
• Achieve claims management & quality KPIs as assigned.
• Promote positive work environment within a large team.
• Perform other duties as necessary.