NetSuite Product Manager

at  Zellis

SKILLS & EXPERIENCE

• Detailed knowledge of NetSuite and SuiteBilling processes and architecture, with management experience in a similar role.
• Experience of NetSuite system integration and data transfer with source systems.
• Experience of process mining, monitoring and analysis tools and mechanisms.
• Experience of end-to-end project or programme management including change management.
• Excellent communication skills in order to interact with stakeholders across the business and ability to translate and articulate technical terms and requirements.
• Experience of working with remote teams is desirable.
• Experience working in matrix environments is an advantage.
• Accountancy qualifications (CIMA / ACA / ACCA) are highly desirable. In the absence of these, extensive experience working with Finance departments, processes and terminology is required.
• Sound commercial acumen, with the ability to balance both resources and requirements within your own team, departmental and wider business.
• A high level of autonomy and responsibility for defining new ways of working. You’ll be determined and assertive, happy to push back to any area of the business when necessary.

The NetSuite Product Manager role sits within the Strategy & Assurance function of the Group Finance team, with responsibility for defining how our Finance Shared Service Centre (FSSC) should use NetSuite. As NetSuite Product Manager you’ll also own the project to transition multiple business units (BUs) to those ways of working and future continuous improvement activities.
Our FSSC consists of around 85 colleagues operating the order-to-cash (O2C) journey for Zellis Group BUs. The BUs use NetSuite as their core finance / ERP, each has their own CRM solution. This role will be responsible for changing how the Billing, Cash Collection and Assurance teams work within NetSuite to ensure that our processes take advantage of all system functionality, automating data flows from source systems and third party tools. The NetSuite Product Manager role is highly technical in nature, requiring a deep understanding of NetSuite and SuiteBilling as well as typical methods to automate the transfer of data from source systems and subsequent processing to ensure that the O2C journey is as efficient as possible, enabling the significant growth that is expected across our Group companies over the next five years.
You’ll be responsible for line management of two Analysts based in our India (Kochi) office, who will support the you in data gathering, process mining, testing and related tasks. You’ll form a model office extending throughout the FSSC to ensure that newly designed processes are thoroughly tested before deployment. You’ll also ensure that a wide range of stakeholders, both within the UK & India across multiple BUs, are kept engaged and informed throughout.
Key responsibilities will include:

Conducting a digital transformation of O2C processes

• Conducting a comprehensive review of current billing processes and source systems for each BU.
• Completing capability and gap analysis of SuiteBilling in comparison to manual processes.
• Identifying inefficiencies and areas for improvement within the SuiteBilling engine.
• Designing and implementing new billing processes and workflows to maximise efficiency.
• Collaborating with IT and finance teams to ensure seamless integration of new billing processes.
• Training FSSC colleagues on new billing procedures and systems.
• Ensuring compliance with relevant financial regulations and standards.
• Managing multiple NetSuite projects from initiation to completion.
• Developing detailed project plans, timelines and budgets.
• Coordinating cross-functional teams to ensure project milestones are met.
• Monitoring project progress and making adjustments as necessary to ensure successful project delivery.
• Preparing and presenting project status reports to senior management.
• Identifying and mitigating project risks and issues.
• Ensuring projects are delivered on time, within scope, and within budget.

Creating and managing a Model office

• Developing a model office environment to define, test and refine new O2C processes and systems.
• Designing and implementing training programs for FSSC colleague to ensure smooth adoption of new ways of working.
• Conducting pilot testing and gathering feedback to continuously improve processes.
• Documenting best practices and creating user manuals for new systems and processes.
• Ensuring the model office serves as a centre of excellence for finance transformation initiatives.

Managing project resources

• Allocating and managing resources effectively to ensure project success.
• Identifying resource gaps and working with management to address resource needs.
• Developing and executing change management plans to support the adoption of new processes and systems.
• Providing support and guidance to teams during transitions to new ways of working.
• Identifying opportunities for continuous improvement and major scale change across the FSSC. Building business cases and rollout new projects.
• Implementing best practices and lessons learned from previous projects to enhance future project performance.