Network Admin II

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Rogers together with Comwave is looking for a highly motivated full-time Network Administrator in our Service Operations team. Comwave is Canada’s largest service provider specializing in Voice over IP (VoIP), Data, and IPTV Services, serving more than 1, 600 cities across Canada and the US, in both Retail and Wholesale markets. Comwave is a dynamic, entrepreneurial organization, leading the market in its service-oriented approach to its customers and expanding its teams with like-minded individuals.

WHAT YOU WILL BE DOING:

• Operates IP networking environment by implementing configuration; executing installation; enforcing system standards. Environment consists of Voice core and edge, IP core and backbone, IP access + CPE and IP border edge, DPI, Firewalls, UTM, VPN, etc.
• Provide Level 3 Support to Tech Support and Network Operations Centre for all Comwave services. This will encompass very complex single user cases as well as network-wide related cases relating to Voice, IPTV, and Internet services.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Secures network system by enforcing administrative access policies.
• Reporting network operational status by gathering, prioritizing information; managing projects.
• Share a 24/7 weekly on-call rotation with Voice and Video administrators (1 week on, 5 weeks off).
• Share a weekly planned overnight maintenance duties with Voice and Video administrators (1 week on, 5 weeks off).
• Work closely with the systems, voice, IPTV, and network engineering/operations teams on service delivery projects in functions including (but not limited to) system deployment, configuration, monitoring, and documentation.
• Work closely with commercial vendors escalating service-related issues/questions.
• Provide ongoing training documentation and hands-on guidance for alert handling procedures to Network Operations teams.
• Assist in the provisioning of complex services for Business clients.
• Responsible for providing root cause analysis for all network-wide events that affect service uptime.
• Responsible for escalating design level related issues with encouraged solutions to engineering teams to better the overall delivery of services to customers.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 61 Wildcat Road (7883), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 318688
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Technology